IVR Tech Lead

Join a dynamic team as an IVR Tech Lead and play a pivotal role in shaping next-generation contact center solutions for a leading organization. This is an exciting opportunity to lead the design, development, and support of sophisticated IVR and contact center applications that enhance customer experiences and operational efficiency in a team-oriented, innovative environment.

Required Skills:

- Proven expertise in IVR and Contact Center platforms such as Genesys, Cisco UCCE/UCCX, Amazon Connect, NICE, Avaya, or Nuance
- Strong experience in contact flow design, call routing, self-service solutions, and speech recognition
- Proficiency in CTI integration, APIs, web services, and backend system integrations
- Hands-on experience with cloud-based contact center solutions and telephony technologies
- Excellent project management and stakeholder engagement abilities
- Familiarity with Agile/Scrum methodologies
- Exceptional problem-solving, communication,



and leadership skills

Nice to Have Skills:

- Additional experience with AWS Amazon Connect
- Knowledge of data analytics related to contact center performance
- Certifications in relevant contact center or cloud technologies

Preferred Education and Experience:

- Bachelor’s degree in Computer Science, Information Technology, or a related field
- 7+ years of experience

Other Requirements:

- Availability to collaborate across teams and adapt to evolving project needs
- Proactive approach to innovation and process improvement

If you are passionate about leading cutting-edge contact center innovations and possess the skills to drive impactful projects, we want to hear from you. Take the next step in your career—apply today and lead the future of customer interactions!

#INDHRC

📌 IVR Tech Lead (Canada)
🏢 HRConnections
📍 Canada