Welcome to the Wedgewood Hotel and Spa, a Relais & Châteaux property!

Located on the corner of Hornby and Robson Street, in the very heart of Vancouver's most popular shopping, entertainment and financial district, the Wedgewood Hotel & Spa, member of the Relais & Châteaux collection, is an 83-room, luxury boutique property, appointed with European stylish rooms & suites, meeting spaces with the latest trending technology and the award-winning Bacchus fine-dining restaurant.

Are you ready to take the next step in your hospitality career?

We are currently recruiting for a self-motivated Front Desk Agent eager to join our team of elite hospitality professionals who redefine luxury service and guest experience on a daily basis.

Awards and achievements:

- TripAdvisor 2024 Travelers’ Choice Best of the Best – #1 Hotel in Canada & #1 Luxury Hotel in Canada
- Michelin Guide Recommended Restaurant 2023 – Bacchus Restaurant & Lounge
- Condé Nast Traveller Readers Choice Awards – 10 Best Hotel in Canada 2023

Responsibilities:

- Provide courteous, prompt, professional and attentive guest service at all times
- Welcome guests to the hotel upon arrival using their name, present registration card confirming room rate/type, address details & number of guests, establish credit and offer of luggage assistance to the room
- Promote the property in your interaction with guests
- Answer and direct the multi-line telephone console calls in a professional and consistent manner
- Ensure the delivery of all guest messages and personal wake-up calls
- Provide recommendations on attractions, restaurants, services and special events in the surrounding area to enhance our guest experience
- Process departures from the hotel including confirmation of payment, recognition of guest name, satisfaction of guest stay and assistance with any luggage, valet or taxi needs




- Maintain and update the hotel’s database of Concierge-related directories on an ongoing basis
- Maintain a good working relationship and communication amongst all colleagues and departments
- Be informed on procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required
- Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements rectifying any/all outages and/or shortages before the conclusion of your shift
- Completion in detail of all duties contained within either the AM or PM Front Desk Checklist
- Address and resolve guest concerns in a timely manner escalating issues to the Manager on Duty when you are unable to do so
- Keep the lobby, front desk and back office areas clean and clear of clutter
- Assist with hotel reservations
- Deliver luggage to/from guestrooms

Qualifications:

- The candidate will be able to multi-task, have excellent verbal and written communication skills and the ability to work under pressure
- The candidate must be computer literate and should have knowledge of Microsoft Office and have previously worked with a Property Management System
- Candidates must be legally able to work in Canada.

Benefits:

- Chance to work with a dedicated team of professionals, motivated towards furthering your learning and development in the luxury hotel field.
- Dental Care & Health Care plan
- Dry cleaning of business attire
- Generous employee discounts in the Bacchus restaurant and Wedgewood Spa
- Company Meals
- Enjoy a range of staff events!

Job Type: Full-time

Pay: $25.50 per hour

Benefits:

- Dental care
- Extended health care
- Paid time off
- Vision care

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- What is your availability for this position?

Experience:

- Hotel Front desk : 2 years (required)
- Opera : 1 year (required)

Work Location: In person

📌 Front Desk Agent (Vancouver)
🏢 Wedgewood Hotel
📍 Vancouver