Highcliffe Mechanical is seeking a reliable, organized, and professional dispatcher & administrator to join our team. This role is essential to daily operations and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable handling administrative and scheduling responsibilities. This is a maternity leave contract but could lead to full-time employment.

Responsibilities:

- Answer incoming phone calls and respond to emails
- Provide qualified, friendly customer service
- Schedule and organize daily job assignments for technicians
- Order supplies and equipment as required
- Make follow-up phone calls to clients regarding services, scheduling, and satisfaction
- Document customer interactions, service details, and transactions accurately
- Perform light bookkeeping duties, including recording payments and invoicing
- Maintain organized digital and physical records




- Assist with general office administrative tasks as needed

Qualifications:

- Previous experience in a dispatch or administrative role preferred
- Strong customer service and communication skills
- Proficient computer skills
- Strong organizational and time-management abilities
- Attention to detail and ability to multitask
- Professional demeanor and dependable work ethic
- Having a valid driver's license is an asset

Job Types: Full-time, Fixed term contract
Contract length: 6 months

Pay: $23.00-$28.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Work Location: In person

📌 Customer Service Coordinator & Administration *Maternity Leave* (Canada)
🏢 Highcliffe Mechanical
📍 Canada