StopFalls Clinic is a multidisciplinary clinic for hearing, balance, neurology, and ENT problems. We are located in North York, close to Sheppard Ave E and Leslie Street intersection. We currently have an opening for an individual who has a positive and professional attitude to come into our clinic and work as a Receptionist within our team. This position requires strong and well-developed communication skills over both phone and computer. Being a solid individual as well as a cooperative team player with experience in the field is an absolute must for this position.

- HAVING EXPERIENCE WITH ACCURO EMR SOFTWARE IS AN ASSET.

Responsibilities and Qualifications

Administrative

- File and maintain patient charts according to Clinic requirements
- Prepare charts for patients seeing the Doctor
- Book patient and Doctor appointments
- Complete data entry in a timely and accurate manner
- Prepare and process all Ministry of Health billings if needed
- Schedule consultations according to the Doctors schedule
- Create charts for new patients
- Confirm booking for patients
- Maintain and order office supplies as needed
- Follow-up on outstanding payments from patients as per clinic standards
- Complete and process product and medical supplies inventory
- Pull charts for all doctors' schedules as required for the next day
- Check/respond to emails in a timely manner
- Physician room set up and organization




- Cleaning of reception area, physician offices, and staff bathroom

Customer Service Greet patients in a welcoming and professional manner

- Answer all incoming calls within the first three rings using the proper telephone standard
- Follow-up telephone calls to “no-show” patients
- Prepare patient receipts as required
- Provide current/prospective patients with information in person and by phone following Doctors' advice

Competencies Customer service-oriented

- Excellent verbal and written communication skills
- The pleasant and professional manner in person or over the phone
- Ability to maintain patient confidentiality
- Exceptional organizational, time management, and prioritization skills
- Ability to work well under pressure

Job Complexities Need to project a positive image at all times being the first point of contact for patients

- Must be able to handle difficult situations in a calm manner
- Must be able to handle work volume fluctuationsJob Type: Full-time /Part-time

Job Location: Toronto, ON

Required experience: Medical office Receptionist or Administration: 2 year
www.stopfallsclinic.ca
Related keywords: medical office assistant, receptionist

Job Types: Full-time, Part-time

Pay: From $20.00 per hour

Experience:

- Medical Office: 1 year (required)

Work Location: In person

📌 Medical Receptionist (Canada)
🏢 StopFalls Canada
📍 Canada