Overview

Skillsetter is seeking a Customer Support Specialist to join our team. You will be working with our Customer Success Manager to provide customer support to the thousands of users of our online skill-building system.

This includes answering phone calls and emails, helping to answer questions and assist customers with troubleshooting, escalating issues to our developers when needed, closing the loop with customers, and other administrative tasks. The ideal candidate will be organized, have solid communication and technology skills, and have the ability to think on their feet.

Requirements:

Experience working in customer service (bonus if you have SaaS company experience)

Bachelor's degree

Detail-oriented, fast learner, and technologically inclined





Excellent interpersonal skills

Organized and reliable

About the company:

Skillsetter is a web-based deliberate practice training system to allow learners to practice interpersonal skills anytime, anywhere. Our patent-pending software removes the barriers to deliberate practice and replaces them with asynchronous remote technology that helps educators and trainers achieve higher impact in behavioral skill development.

Pay: $42,000.00-$55,000.00 per year

Benefits:

- Extended health care
- Paid time off
- Work from home

Work Location: Remote

📌 Customer Support Specialist (Canada)
🏢 Skilletter
📍 Canada