The Bat Cage is looking for a reliable, organized, and customer-focused Retail Store Supervisor to oversee daily store operations, supervise staff, and ensure a high level of customer service.

Responsibilities

- Supervise and coordinate the activities of staff, including sales associates, front desk staff, apprentices, stage hands, coaches, and other team members.
- Assign sales workers and other staff to daily duties.
- Hire, train, and arrange training for new and existing employees.
- Establish employee work schedules and coordinate shift coverage.
- Monitor staff performance and provide guidance and support as required.
- Sell merchandise, memberships, bookings, and other products or services.
- Assist customers with bookings, purchases, memberships, and general inquiries.
- Authorize merchandise returns and exchanges in accordance with company policies.
- Resolve customer requests, complaints, scheduling concerns, and other issues.
- Address supply shortages and coordinate restocking when required.
- Organize and maintain inventory and ensure merchandise is properly stocked and displayed.
- Monitor inventory levels and assist with ordering supplies and merchandise.
- Prepare reports related to sales volumes, inventory, staffing, merchandising, and personnel matters.
- Handle cash, point-of-sale transactions, and end-of-shift procedures.
- Ensure the front desk, retail area, and customer spaces are clean and organized.
- Coordinate daily bookings and ensure customers are directed to the appropriate lanes or activity areas.
- Assist with special events, group bookings, camps, programs,



and tournaments.
- Ensure staff follow company policies, safety procedures, and customer service standards.
- Communicate operational concerns, maintenance issues, or customer feedback to management.
- Assist with opening and closing procedures.
- Support promotions, social media initiatives, and in-store marketing activities when required.
- Perform other supervisory and operational duties as required.

Qualifications

- Must be bilingual in English and French, with strong verbal and written communication skills in both languages.
- Previous retail, customer service, supervisory, or management experience is preferred.
- Strong leadership and communication skills.
- Ability to supervise, train, and motivate staff.
- Strong customer service and problem-solving skills.
- Ability to handle multiple responsibilities in a quick-paced environment.
- Comfortable using point-of-sale systems, email, and basic computer applications.
- Strong organizational and time-management skills.
- Experience in a sports, recreation, retail, or entertainment environment is considered an asset.
- Must be dependable, professional, and comfortable working with customers of all ages.

Pay: $21.50-$23.50 per hour

Expected hours: 30.0 – 40.0 per week

Benefits:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Ability to commute/relocate:

- Dartmouth, NS: reliably commute or plan to relocate before starting work (preferred)

Language:

- English & French (required)

Work Location: In person

📌 Retail Store Supervisor (Dartmouth)
🏢 The Bat Cage
📍 Dartmouth