Transportation Coordinator – Retail & Final Mile Delivery

Location: Halton Hills, Ontario
Job Type: Full-Time
Schedule: 8:30 a.m. – 5:00 p.m. (flexibility required based on operational needs)
Department: Transportation – Retail
Reports To: Transportation Manager

About QRC Logistics

QRC Logistics is a proudly Canadian, family-owned transportation and logistics company with deep roots in the Greater Toronto Area. What began as a small courier operation handling rush pickups and deliveries has grown into a national, full-service logistics provider.

Today, QRC Logistics offers an integrated “one-stop-shop” solution for our customers, including:

- Cartage services with 5-ton tailgate-equipped trucks (LTL freight)
- Full trailer load (FTL) transportation
- Overnight delivery services for less time-sensitive freight
- Time-critical rush delivery solutions
- Warehouse storage, cross-dock, and full pick-and-pack operations
- A nationwide terminal network across all major Canadian centres
- Specialized expertise in retail distribution and final mile delivery

Our customers benefit from real-time shipment and inventory visibility through advanced Transportation Management Systems (TMS) and Warehouse Management Systems (WMS), reinforcing our commitment to accuracy, accountability, and service excellence.

At QRC Logistics, our core values—innovation, flexibility, responsiveness, and accountability—guide everything we do. We are committed to building strong teams and providing opportunities for growth within our organization.

Position Summary

We are currently seeking an experienced and customer-focused Transportation Coordinator to join our Retail Transportation team in Halton Hills.

This role coordinates customer communication and delivery follow-up for retail and final mile shipments. Working closely with dispatch, drivers, owner operators, and retail customers, the Transportation Coordinator monitors delivery progress, confirms estimated arrival times (ETAs), addresses service concerns, and supports the timely resolution of delivery issues.

The successful candidate will bring transportation experience, strong organizational skills, and the ability to manage competing priorities while providing accurate information and professional customer service.

Key Responsibilities

- Serve as a primary contact for retail customers regarding shipment status, delivery schedules, ETAs, and service inquiries
- Communicate directly with drivers and owner operators to confirm delivery progress, obtain accurate ETAs, and identify potential delays
- Proactively advise retail customers of delays, missed delivery windows, delivery exceptions,



and revised ETAs
- Coordinate with dispatch to address delivery appointments, receiving requirements, access restrictions, and changes to customer instructions
- Manage customer concerns and escalations, investigate the circumstances, and coordinate appropriate follow-up through to resolution
- Support dispatch with delivery information, waiting time approvals, and customer authorization for additional services or charges
- Enter and process orders in the TMS, ensuring shipment details, customer instructions, and delivery requirements are accurate
- Maintain current shipment notes and records of customer communications, delivery exceptions, and actions taken
- Obtain and provide proof of delivery (POD), and follow up on missing or incomplete delivery documentation
- Coordinate the resolution of overages, shortages, and damages (OS&D;), including obtaining photographs, preparing reports, and requesting customer instructions
- Investigate and respond to freight claims in accordance with company procedures and applicable terms and conditions
- Prepare system-generated and manual transportation quotes in accordance with approved pricing
- Maintain a strong understanding of QRC’s services and customer-specific retail delivery requirements
- Identify additional customer service opportunities and refer leads to the Sales team

Required Qualifications & Skills

- Previous experience in transportation coordination, dispatch support, or transportation customer service required
- Experience supporting retail distribution and final mile delivery operations
- Experience communicating directly with drivers and owner operators regarding ETAs, delivery status, and service issues
- Strong customer service skills, with the ability to manage retail customer expectations and escalations professionally
- Understanding of delivery appointments, receiving windows, POD requirements, and common delivery exceptions
- Strong problem-solving skills and the ability to investigate issues and coordinate practical solutions
- Effective verbal and written communication skills
- Strong attention to detail and accuracy in order entry and recordkeeping
- Ability to prioritize competing demands and meet deadlines in a fast-paced setting
- Comfortable navigating computer systems,



including TMS platforms, email, and Microsoft Office
- Ability to remain calm, professional, and responsive when handling urgent issues or difficult conversations
- Ability to work independently and collaboratively with customers and operational teams
- OS&D; and freight claims experience considered an asset

Education

- High School Diploma or equivalent required
- Post-secondary education in Logistics, Transportation, Supply Chain, or a related field considered an asset

Performance Expectations

- Provides timely, accurate, and professional communication to retail customers
- Follows through on customer inquiries and escalations until resolved or appropriately handed over
- Maintains accurate shipment information, documentation, and communication records
- Identifies delivery risks promptly and works with dispatch to support service commitments
- Demonstrates reliability, accountability, and sound judgment
- Works respectfully and effectively with customers, drivers, owner operators, and internal teams
- Upholds QRC Logistics’ Mission, Vision, and Values

Why Join QRC Logistics?

- Full-time employment with an established, family-owned logistics company
- Prospect to support retail distribution and final mile delivery operations
- Collaborative and team-oriented work environment
- Opportunity to develop your transportation and customer service expertise
- Prospect for growth and development within the organization

Equal Opportunity & Accessibility Statement

QRC Logistics is an Equal Opportunity Employer. Employment decisions are made without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, or any other characteristic protected under applicable legislation.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), QRC Logistics is committed to providing accommodations throughout the recruitment and selection process. Applicants requiring accommodation are encouraged to advise Human Resources.

We thank all applicants for their interest. Only candidates selected for an interview will be contacted.

Job Types: Permanent, Full time

Pay: $50,000.00-$60,000.00 per year

Benefits:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Ability to commute/relocate:

- Milton, ON: reliably commute or plan to relocate before starting work (preferred)

Experience:

- Customer service: 3 years (preferred)
- Transportation management systems: 2 years (preferred)

Work Location: In person

📌 Transportation Coordinator (Canada)
🏢 QRC Logistics
📍 Canada