CUSTOMER SERVICE REPRESENTATIVEUrban Tactical | Winnipeg, MB | Full time

Your inbox is full. The phone is ringing. A customer needs help. You've got this.

We're looking for a Customer Service Representative who knows how to communicate, solve problems, stay organized, and — most importantly — actually enjoys helping people.

You'll be one of the key voices of Urban Tactical, working with customers through phone, email, online channels, and in person to make sure they get the answers, products, and service they need.

If you're friendly, confident, organized, and can keep your cool when things get busy, we want to hear from you.

WHAT YOU'LL DO

- Provide friendly, professional, and knowledgeable customer service
- Respond to customer inquiries by phone, email, chat, and other online channels
- Help customers find the right products based on their needs
- Process orders, requests, and customer information accurately
- Enter and maintain customer data in company systems
- Handle customer concerns and complaints professionally
- Follow up on customer inquiries and outstanding issues
- Identify opportunities to upsell and cross-sell products when appropriate
- Work closely with Sales, Purchasing, Warehouse, and other departments to get things done
- Keep customer information and records accurate and up to date
- Follow company policies, procedures, and service standards
- Stay current on products, promotions, systems, and processes

WHAT YOU BRING

- Excellent verbal and written English communication skills
- Strong customer service instincts — you genuinely like helping people
- Professional, friendly, and confident communication style
- Strong attention to detail and accuracy
- Comfortable working in a fast-paced environment
- Ability to manage multiple conversations, requests, and priorities




- Strong computer skills and confidence learning new software
- Good data-entry and organizational skills
- Ability to handle difficult conversations with patience and professionalism
- A sales-minded approach and the ability to recognize customer opportunities
- Reliable, accountable, and able to work independently while being part of a team

THE BIG BONUS

Experience with ERP systems, CRM platforms, e-commerce systems, NetSuite, or other business software is a huge asset.

Knowledge of tactical gear, outdoor equipment, law enforcement, military, first responder, security, or related industries is also an asset — but we'll teach you the products if you bring the right attitude.

Multilingual abilities are a bonus.

WHO YOU ARE

You're the person people come to when they need an answer.

You don't panic when the phone is ringing, your inbox is full, and three things need to happen at once. You prioritize, communicate, solve the problem, and keep moving.

You're professional — but not robotic.

You're confident — but not arrogant.

You care about getting things right — and you care about the customer experience.

Most importantly, you're someone we'd actually want on our team.

READY TO JOIN US?

If you're looking for a career where you can learn, grow, have some fun, and make a real impact, we'd love to meet you.

Apply today and come see what Urban Tactical is all about.

Urban Tactical — Professional Preparedness.

Job Type: Full-time

Pay: $16.40-$18.00 per hour

Benefits:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Education:

- Secondary School (preferred)

Experience:

- Call center: 1 year (preferred)
- Customer service: 2 years (required)

Work Location: In person

📌 Customer Experience Associate (Canada)
🏢 Urban Tactical
📍 Canada