We are seeking a highly organized and personable Dental Receptionist / Hygiene Coordinator to join our team. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing the front desk operations of our dental office. This role requires proficiency in handling phone systems, scheduling appointments, and maintaining electronic dental/medical records. Familiarity with dental terminology and experience with software is preferred. Suitable candidate must be a team builder and should be dedicated to advancement for their personal career as well as company’s growth, and should be passionate about exceptional patient care.

WHAT WE OFFER:

Competitive compensation
Flexibility with schedule to enjoy a work-life balance
Respectful working environment
Patient-focused care
Career development

WHAT YOU BRING:

1+ years of experience working in a dental office (MUST)
Experience with Dentrix is a MUST
Experience working with insurance claims
Ability to quickly adapt within a constantly changing work environment
Ability to work cohesively with fellow staff members and treat all with respect and courtesy
Excellent communication and customer service skills
Commitment to best patient care

Responsibilities will include, but may not be limited to the following:

Patient Check in Check out





Scheduling appointments and appointment confirmation calls and emails for both hygiene and treatment.

Well versed with treatment planning for minor as well as major treatments including but not limited to ortho, implants, crowns bridges, TMJ etc.

Having fair idea of making and sending pre determination cases for approvals to insurances.

Sending Insurance claims, following up for payments.

Confirming patient coverage with insurance and updating treatment as well as insurance plan in system.

Following up on outstanding payments with insurances as well as patients

Coordinating with clinical staff regarding any outstanding treatments

Making and following up monthly ortho payments

Completing day end and month end

Strong understanding of medical terminology related to dentistry is beneficial.

Excellent communication skills, both verbal and written, are essential for effective patient interaction.

Proven ability to manage multiple tasks in a rapid-paced environment while maintaining attention to detail.

Experience with front desk operations and administrative duties is required.

Job Types: Full-time, Permanent

Benefits:

- Dental care
- On-site parking

Experience:

- Dental Clinic: 1 year (required)

Location:

- Edmonton, AB (required)

Work Location: In person

📌 Dental Receptionist/Hygiene Coordinator (Edmonton)
🏢 Swish Dental
📍 Edmonton