Job description – Outbound Client Relations Representative

About Canadian Dealer Lease Services Inc.

Canadian Dealer Lease Services Inc. (CDLSI) is a leading provider of white-label and branded leasing solutions to the automotive industry. With a rapidly-growing portfolio based on industry-leading partnerships, CDLSI offers leasing solutions across Canada.

CDLSI develops, launches, and operates white-label leasing solutions for the retail automotive industry across Canada. We deliver integrated leasing solutions for our clients, with outstanding customer service, all the way through to effective end-of-term management and remarketing. We develop tailored programs which respond to our clients’ individual needs – allowing them to build business volume and strengthen customer relationships while we deliver robust and scalable leasing programs.

We focus on driving successful relationships for our clients, lessees and our team!

Summary:

The Outbound Client Relations Representative is responsible for making outbound calls per shift with courtesy and professionalism to existing CDLSI clients across Canada, including Quebec. The representative will escalate to a Team Lead when they are unable to meet the needs of clients.

Responsibilities:

Insurance Tracking (Outbound)

· Makes outbound calls to obtain adequate insurance policies. If the lessee is not insured, advise that they must provide confirmation of full insurance coverage;

· Makes outbound calls to brokers. Confirms coverage with the broker to ensure the policy they send will meet the company’s requirements;

· Takes inbound calls during auto dialer campaigns





· Conducts regular follow ups on assigned default accounts

· Contacts lessees to advise of the consequences of not providing the full insurance information;

· Sends demand letters and final notices via Registered Mail; if the policy information is not received

· Ensures to keep insurance default statuses up to date

· Forwards accounts for repossession review where confirmation of insurance has not been received and final notice has expired;

· Handles the Insurance Default inboxes as required

· Other duties as assigned.

· Hours of work are variable and range from 8am to 6pm, Monday to Friday

Qualifications:

· 1+years call center experience is preferred

· A high school diploma or equivalent is required (post-secondary education preferred)

· Fluency in both verbal and written English and French is required

· Previous customer service experience is required

· Attention to detail

· Ability to plan, organize and multi-task

· Maintaining a positive, empathetic and professional attitude toward clients at all times

· Strong verbal and written communication skills

· Target-and- results-oriented, good natured and able to work under pressure





· Driven to achieve performance success and enjoy working in a fast-paced environment

· Able to deal with confrontations in a professional manner

· Demonstrated experience with MS Word, Excel and Outlook

· Advanced keyboarding skills (40 wpm or better).

If you are a person with a disability and have questions or would like help with your application, please email [email protected].

CDLSI is an equal prospect employer. It is CDLSI’s policy to recruit and select applicants for employment solely on the basis of their qualifications, with emphasis on selecting the best-qualified person for the job. CDLSI does not discriminate against applicants based on race, color, religion, sex, sexual orientation, national origin, or disability or any other status or condition protected by applicable law.

CDLSI would like to thank all applicants for applying, but only those selected as potential candidates will be contacted.

Job Type: Full-time

Job Type: Full-time

Pay: $40,000.00-$45,000.00 per year

Benefits:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care
- Wellness program
- Work from home

Application question(s):

- Do you have advanced keyboarding skills (40 wpm or better)?
- How many years of experience in a Call Centre environment do you have?
- Are you bilingual in French and English – both verbally and written?
- Are you willing to work different shifts in a range from 8am to 6pm, Monday to Friday?

Education:

- Secondary School (required)

Experience:

- Customer service: 1 year (preferred)

Work Location: Remote

📌 Outbound Client Relations Representative (Greater Toronto Area)
🏢 Canadian Dealer Lease Services Inc. (CDLSI)
📍 Greater Toronto Area