Telecommunications Systems Analyst
On behalf of our telecommunications client, Procom is searching for a Telecommunications Systems Analyst/Engineer - Intermediate for a 5 month contract. This position is a hybrid position with 3 days onsite at our client’s Calgary office.

Telecommunications Systems Analyst - Job Description:
The project involves the migration of user telephony configurations from an existing PBX platform to a next-generation PBX environment supporting Microsoft Teams Phone. The role focuses on ensuring seamless transition and integration of user profiles and telephony settings into the new system.

Telecommunications Systems Analyst - Responsibilities:

- Extract and analyze user configurations from the legacy PBX
- Map user profiles, DIDs, line appearances, call flows, hunt groups, call queues, voicemail settings, and routing policies
- Translate legacy telephony settings into the new PBX/Teams voice architecture
- Support bulk user migrations and validation testing




- Provide migration support and post-cutover issue resolution

Telecommunications Systems Analyst - Mandatory Skills:

- Experience with PBX systems and Microsoft Teams Phone
- Strong analytical and problem-solving skills
- Excellent communication skills
- Ability to work effectively in a team workplace
- Experience in user profile mapping and call routing configurations

Telecommunications Systems Analyst – Nice-to-Have Skills:

- Familiarity with voice policies and voicemail settings
- Experience with migration projects
- Knowledge of hunt groups and call queues

Telecommunications Systems Analyst – Assignment Length:
This is a contract position for approx 5 months.

Telecommunications Systems Analyst - Assignment Location:
Calgary, Alberta, Canada. This is a hybrid position with 3 days onsite. Requires full time onsite to begin.

This posting is for an existing vacancy.

📌 Telecommunications Systems Analyst (Canada)
🏢 Procom
📍 Canada