Operations Manager

Courtyard by Marriott Brampton – Brampton, ON

Reports To: General Manager

Are you a results-driven hospitality leader with a passion for operational excellence, team development, and delivering exceptional guest experiences? Courtyard by Marriott Brampton is seeking an experienced Operations Manager to oversee day-to-day hotel operations across Front Office, Housekeeping, Maintenance, Food & Beverage and Guest Services. This is a high-impact role for a leader who thrives in a fast-paced environment, drives continuous improvement, and ensures consistent execution of Marriott brand standards.

As part of the Marriott brand and one of Canada's leading hotel ownership groups, you will play a critical role in optimizing operational performance, developing talent, and contributing to the hotel's financial success and guest satisfaction goals.

What You'll Do

- Oversee daily operations of Front Office, Housekeeping, Engineering, Food & Beverage, and Front Desk to ensure seamless guest experiences and efficient workflows.
- Lead, coach, and develop department heads and team members to achieve performance targets, engagement goals, and succession planning objectives.
- Monitor and analyze key operational metrics (occupancy, labour productivity, guest satisfaction scores, cleanliness audits) and implement action plans to improve results.
- Ensure strict compliance with Marriott brand standards, safety regulations, and company policies across all operational areas.
- Partner with Revenue Management and Sales to optimize room inventory, pricing strategies, and group execution for maximum profitability.
- Manage operational budgets, control labour costs, and drive cost-saving initiatives without compromising service quality.
- Lead guest service recovery efforts, resolve escalated complaints, and maintain high Guest Satisfaction Index (GSI) and Marriott Bonvoy enrollment targets.
- Collaborate with Food & Beverage leadership (if applicable) to ensure alignment on service standards, staffing,



and event execution.
- Conduct regular property inspections, safety audits, and preventive maintenance reviews to uphold asset quality and brand compliance.
- Drive recruitment, onboarding, training, and performance management processes to build a high-performing, engaged team.
- Utilize hotel management systems (e.g., FOSSE, GXP & Marriott tools) and reporting platforms to track performance, prepare operational reports, and support decision-making.
- Support the General Manager in strategic planning, budgeting, forecasting, and capital improvement projects.
- Perform other duties as assigned by the General Manager.

What We're Looking For

- Minimum 3–5 years of progressive hotel operations experience, with at least 2 years in a leadership or assistant general manager role.
- Previous Marriott or major brand experience is a strong asset.
- Proven track record of improving operational efficiency, guest satisfaction, and team engagement in a select-service or full-service hotel environment.
- Strong understanding of Front Office, Housekeeping, and Engineering operations, including staffing models, productivity standards, and quality assurance.
- Excellent leadership, communication, and interpersonal skills with the ability to motivate and develop teams.
- Strong analytical skills with the ability to interpret P&L; statements, labour reports, and operational dashboards.
- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint) and hotel management systems.
- Ability to work flexible hours, including evenings, weekends, and holidays, based on business needs.




- Valid driver's license and reliable transportation considered an asset.

What We Offer

- Competitive negotiable salary
- Health and dental benefits
- Marriott Hotel Discounts worldwide
- Opportunities for professional growth and advancement within the ownership group and Marriott brand
- Supportive and collaborative leadership team
- Employee recognition programs
- Training and development opportunities, including Marriott leadership pathways

About Courtyard by Marriott Brampton

Conveniently located minutes from Toronto Pearson International Airport, Courtyard by Marriott Brampton is a full-service Marriott hotel featuring up-to-date guest accommodations, flexible meeting and event space, banquet facilities, The Bistro restaurant, and exceptional guest service. We pride ourselves on delivering memorable experiences through outstanding hospitality and a dedicated team culture.

If you're passionate about operational leadership and ready to make a meaningful impact while advancing your career, we'd love to hear from you.

Apply today and become part of the Courtyard by Marriott Brampton team.

Job Details

Job Type: Full-time, Permanent

Schedule:

- 8-hour shifts
- Day shift (with flexibility for evenings/weekends/holidays as business requires)
- Thursday to Tuesday (with on-call rotation for operational coverage)

Benefits:

- Dental care
- Extended health care
- Vision care
- Life insurance
- Employee assistance program
- Marriott employee travel discounts
- On-site parking
- Paid vacation

Experience:

- Hotel Operations Management: 3–5 years (required)
- Leadership/Assistant General Manager Experience: 2+ years (preferred)
- Marriott Brand Experience: Strong asset

Work Location:
Courtyard by Marriott Brampton, Brampton, Ontario

Perks:

- Dental care
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- In office parking
- Vision care

Work Location: In person

📌 Operations Manager (Canada)
🏢 Crown Group of Hotels
📍 Canada