Wall Holdings Company Limited is a diversified organization offering a growing portfolio of B2B SaaS products. Its SaaS portfolio includes Together Health, Harmony General, DFS Ops, Harmony Studio, and Salesengine, serving industries including healthcare, financial operations, music services, and B2B sales.

Role Description

This is a full-time remote role for a SaaS Account Manager responsible for managing the complete customer lifecycle across Wall Holdings’ SaaS portfolio.

The Account Manager works with company-provided, warm, and scored prospects and leads, managing those opportunities from initial contact through discovery, product demonstration, closing, account setup, onboarding, ongoing customer success, retention, and account growth.

This is a full-lifecycle role combining sales, account management, and customer success. Account Managers are not expected to independently build lead lists or conduct traditional cold prospecting. Instead, they are responsible for effectively managing and converting the qualified opportunities provided to them.

Compensation includes commission earned for the life of the customer, creating a strong incentive to build high-quality, long-term customer relationships and ensure clients continue receiving value from the software.

Responsibilities

- Manage a portfolio of company-provided, warm, scored prospects and leads.
- Prioritize opportunities based on lead score, readiness, fit, engagement, and sales potential.
- Manage outreach, follow-ups, meetings, and opportunity progression.
- Respond quickly and professionally to new assigned leads.
- Conduct discovery meetings to understand each prospect’s business, challenges, workflows, goals, and software requirements.
- Conduct product demonstrations tailored to the prospect’s specific needs.
- Manage the sales process from discovery through proposal, follow-up, objection handling, and close.
- Maintain an organized and accurate opportunity pipeline.
- Coordinate account setup once a prospect becomes a customer.
- Lead customer onboarding, implementation, and initial product adoption.
- Serve as the primary relationship contact for assigned customers.
- Conduct ongoing customer check-ins and account reviews.




- Help customers maximize the value they receive from the software.
- Monitor customer engagement, satisfaction, adoption, and potential retention risks.
- Coordinate customer support issues, requests, and product needs with internal teams.
- Identify opportunities for additional users, upgraded services, additional products, and cross-selling across Wall Holdings’ SaaS portfolio.
- Manage renewals and work proactively to maintain strong customer retention.
- Maintain accurate prospect, opportunity, meeting, customer, and account information within CRM systems.
- Track sales activity, pipeline performance, conversion, customer health, and account growth.
- Provide regular reporting and updates regarding leads, meetings, pipeline, new customers, retention, and account growth.
- Collect customer feedback and communicate product improvement opportunities to internal product and development teams.
- Collaborate with internal sales, operations, product, and development teams to ensure strong service delivery.

Full-Lifecycle Ownership

Lead & Opportunity Management

Work from a pipeline of company-provided, warm, scored leads. Prioritize, contact, follow up with, and progress assigned opportunities based on fit, engagement, and readiness to purchase.

Discovery, Demo & Close

Conduct discovery meetings, identify customer needs, demonstrate the appropriate software solution, manage follow-up, address objections, and close qualified opportunities.

Setup & Onboarding

Coordinate account creation, configuration, implementation, training, and initial adoption so that new customers begin receiving value quickly.

Customer Success & Retention

Maintain an ongoing relationship with each customer, support successful product adoption, resolve issues, conduct account reviews, and proactively address retention risks.





Account Growth

Identify opportunities for additional users, upgraded services, additional products, and cross-selling throughout the customer relationship.

Lead Generation Support

Wall Holdings provides the Account Manager with prospective customers identified through its internal lead-generation and qualification systems.

Leads are

- Provided directly to the Account Manager.
- Warm rather than purely cold prospects.
- Scored and prioritized based on available qualification and buying-intent signals.
- Managed through the company’s sales and CRM systems.
- Assigned for structured follow-up, discovery, demonstration, and conversion.

The Account Manager’s focus is therefore on effective chance management and conversion, rather than spending significant time sourcing raw prospect lists.

Compensation The role includes commission tied to the customers acquired and managed by the Account Manager.

Commission is earned for the life of the customer, rewarding Account Managers for both acquiring customers and maintaining successful long-term relationships.

This structure aligns compensation with customer acquisition, satisfaction, retention, and long-term account value.

Qualifications The ideal candidate will have experience in SaaS sales, account management, customer success, business development, or another customer-facing role.

Strong communication, relationship management, organization, presentation, sales, and problem-solving skills are essential.

Candidates should be comfortable managing a high-quality inbound or assigned lead pipeline, conducting discovery meetings, delivering software demonstrations, managing follow-ups, closing sales, onboarding customers, and maintaining long-term business relationships.

Experience with CRM platforms, B2B SaaS sales, recurring-revenue businesses, customer onboarding, renewals, upselling, or customer success is considered an asset.

The successful candidate should be proactive, organized, commercially minded, responsive, and capable of efficiently moving qualified opportunities through the sales process while developing strong long-term customer relationships.

📌 Account Manager (Simcoe)
🏢 Wall Holdings Company
📍 Simcoe