Help people when they need it the most. Kent & Essex Mutual Insurance is looking for a detail-oriented, caring administrative professional to support our Claims team to provide a positive experience for policyholders and broker partners during the claims process.

This is an excellent opportunity to build an insurance career with a well-established Ontario mutual insurer. You will learn the claims process, work closely with experienced adjusters, and develop skills that can lead to future opportunities within our organization.

About the Role

Reporting to a Team Lead, you will provide essential administrative and customer service support across the Claims department. You will help move new claims forward efficiently, and ensure documentation and information are handled accurately and confidentially.

What you will do

- Receive new claim reports, assign them to the appropriate adjuster, and enter claim information into our core system.
- Handle incoming documents and communications from policyholders, broker partners, and other external contacts.
- Provide day-to-day administrative support to Claims Adjusters.
- Answer calls as a first point of contact for the Claims department and provide reception back-up when needed.
- Deliver responsive, empathetic service to policyholders who may be experiencing a stressful loss.
- Become cross-trained in administrative support responsibilities across Claims lines of business.
- Protect confidential and sensitive information and share it only with authorized individuals.

What you will bring

- Three to five years of administrative support experience in a busy, service-focused environment.
- Exceptional customer service skills, empathy, and confidence communicating with people during difficult situations.
- Strong attention to detail, accuracy, organization, and follow-through.
- Clear written and verbal communication skills and a collaborative approach to teamwork.
- The ability to manage competing priorities while remaining calm and professional.




- Comfort using Microsoft Office and learning new software quickly.
- A positive, adaptable approach to change and process improvement.
- Insurance or brokerage experience is an asset but not required. Experience with Guidewire is also an asset.

Compensation and benefits The expected base salary range for this position is $36,000 to $50,000. The actual salary will reflect relevant experience, job-related knowledge, skills, abilities, qualifications, education, and market conditions.

- Comprehensive health and dental benefits
- Pension plan
- Professional development and education support
- A supportive, collaborative team environment

Why Kent and Essex Mutual

- A financially strong Ontario mutual insurer with more than 135 years of service.
- Meaningful work supporting policyholders through recovery after a loss.
- A collaborative Claims team that values professionalism, learning, and respectful service.
- A workplace committed to community involvement and employee development.
- Kent & Essex Mutual Insurance is in the process of amalgamating with Maple Mutual, subject to regulatory approval. This transition will bring the organizations together under a new, combined mutual insurer. We are happy to discuss this journey of “becoming one” during the interview process.

Apply

We thank all applicants for their interest; only those selected for an interview will be contacted.

Kent & Essex Mutual Insurance is committed to an inclusive workplace with diverse perspectives, backgrounds, and cultures. Accommodation is available throughout the recruitment process for applicants with disabilities and in respect of other protected grounds, in accordance with applicable law. Please contact us to request accommodation.

We use artificial intelligence to review resumes against the criteria in this post. AI is not used to make final hiring or interview decisions.

Pay: $36,000.00-$50,000.00 per year

Benefits

- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- In office parking
- Paid time off

Work Location: In person

📌 Administrative Support - Claims Department (Chatham-Kent)
🏢 Kent u0026 Essex Mutual Insurance
📍 Chatham-Kent