Join Hexagon's Autonomous Solutions as an Applications Support Representative in Calgary, AB. Provide 24/7 technical support and elevate customer experiences in a global context. This role is essential within Hexagon's frontline support team that operates around the clock.

As an Applications Support Representative, you will manage customer inquiries regarding system and application issues, ensuring timely resolutions. Your ability to navigate technical GNSS products will be crucial in triaging support cases and maintaining high service standards. Key Responsibilities:

- Answer incoming calls and emails for technical support
- Log cases in the customer case management system
- Prioritize and manage support cases based on service levels
- Resolve customer inquiries with known solutions
- Communicate critical updates via service notifications Requirements:
- Technical diploma or degree in relevant fields
- Experience in customer support roles preferred
- Robust English communication skills
- Ability to work 12-hour shifts on a rotation
- Familiarity with GNSS products is a plus Provide exceptional customer support and leverage your technical skills with Hexagon in Calgary.

📌 Applications Support Representative in Calgary
🏢 Hexagon Autonomous Solutions
📍 Calgary