The Comfort Inn Lakeshore is seeking a hands-on Assistant General Manager (AGM) to support the General Manager in daily hotel operations, with a strong focus on Front Desk leadership and guest experience. This role is ideal for an experienced hospitality skilled who enjoys being on the floor, leading by example, and ensuring operational excellence.

This position includes regularly scheduled Front Desk shifts across various schedules (day, evening, and overnight, weekends), in addition to leadership duties such as scheduling, guest relations, sales support, and team development. While the role is mainly day-shift oriented, weekday and weekend availability is required, along with flexibility to provide shift coverage when necessary.

Major Duties and Responsibilities

Operations & Guest Experience

- Work alongside the General Manager to oversee daily hotel operations including Front Desk, housekeeping, maintenance, guest services, and overall property condition.
- Directly responsible for guest satisfaction, cleanliness standards, and overall curb appeal of the hotel.
- Handle guest complaints professionally and ensure appropriate corrective actions are taken to resolve issues and prevent recurrence.
- Ensure all guest requests are handled promptly and appropriately to maintain high service standards.
- Ensure compliance with all company policies, procedures, and brand standards.

Front Desk Leadership
- Work scheduled Front Desk shifts, performing all standard Front Desk duties, including breakfast.
- Ensure Front Desk staff are fully knowledgeable of hotel facilities, daily operations, promotions, and local attractions.
- Oversee daily communication to staff regarding hotel activities, arrivals, departures,



and special events.

Sales, Revenue & Financial Support
- Support efforts to increase market share by identifying sales leads and maintaining awareness of market demand drivers.
- Assist with revenue management strategies to optimize RevPAR through effective pricing, inventory control, forecasting, and market mix optimization.

Leadership & Human Resources
- Work closely with the General Manager to train, coach, support, and motivate staff to build a productive and engaged team.
- Review departmental schedules for accuracy and staffing needs.
- Address HR-related matters in collaboration with the General Manager, including employee relations and disciplinary actions when required.

Administrative & Operational Support
- Fill in for vacant shifts as required, including coverage for supervisors during absences or vacations.
- Ensure all statutory regulations related to health, safety, and security for guests and employees are upheld.
- Perform additional duties as assigned by the General Manager.

Qualifications & Skills

Required Qualifications

- Minimum 4+ years of Front Desk experience within the hospitality industry.
- Prior experience in a supervisory or management role
- Strong working knowledge of hotel operations including Front Office, Housekeeping, Maintenance, Sales & Marketing, and Revenue Management.





Skills & Competencies
- Proven ability to lead, coach, and motivate a team.
- Strong organizational, time management, and multitasking skills.
- Ability to delegate responsibilities and manage competing priorities.
- Excellent communication and interpersonal skills.
- Proficiency with hotel systems and standard office software (MS Word, Excel, Outlook).
- Ability to work professionally with ownership, management, staff, and guests.
- Exposure to labour relations, scheduling, employee relations, and compliance matters considered an asset.

Mental & Physical Requirements
- Strong focus and attentiveness required when handling guest concerns and operational demands.
- Ability to remain composed and professional in high-pressure or difficult situations.
- Frequent multitasking and interruption management.

Physical Effort
- Standing and walking for extended periods.
- Daily computer work.
- bending, lifting, cleaning

Working Conditions
- Fast-paced environment with frequent interruptions and changing priorities.
- Regular interaction with guests, staff, and other departments.
- Must have own vehicle and be on call due to the nature of the business
- Must be able to work flexible hours as business demands require

Job Type: Full-time Pay: $40,000.00-$50,000.00 per year

Benefits

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Application question(s):
- Have you worked at a Choice Hotels?

Experience:
- Hotel Front Desk: 3 years (required)
- Supervising: 1 year (required)

Location:
- North Bay, ON (required)

Work Location: In person

📌 Assistant Manager- Comfort Inn North Bay
🏢 Comfort Inn Lakeshore North Bay
📍 North Bay