Our service department is looking for a professional, customer‑focused individual to support daily operations and deliver an excellent customer experience. This role involves direct customer interaction, scheduling, and communication throughout the repair process. Previous experience in the automotive industry is preferred, but training will be provided for the right applicant.
Key Responsibilities
- Greet customers and provide exceptional customer service
- Listen to customer concerns and document details accurately
- Prepare clear and accurate repair estimates
- Schedule appointments and help manage the service department calendar
- Coordinate with technicians to ensure timely completion of repairs
- Maintain communication with customers throughout the repair process
- Process payments and handle cash transactions
- Provide occasional customer shuttle service driving
Qualifications
- Strong mechanical knowledge or understanding of automotive repair processes
- Excellent customer service and relationship‑building skills
- Clear verbal and written communication skills
- Detail‑oriented with solid organizational abilities
- Ability to multitask and work efficiently in a fast‑paced environment
- Proficiency with computer software for scheduling, estimating, and invoicing
. Job Type: Full-time
Pay: $20.00-$30.00 per hour
Benefits
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Ability to commute/relocate:
- Lethbridge, AB T1H 6G8: reliably commute or plan to relocate before starting work (required)
Experience:
- automotive related: 1 year (preferred)
Work Location: In person
📌 Automotive Service Advisor (Lethbridge)
🏢 Tom and Gerry’s Auto Repair Service
📍 Lethbridge
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