Join the Performance Ford Team

Performance Ford is looking for a friendly, organized, and motivated BDC / Service Cashier to join our busy Service Department.

This is a great opportunity for someone who enjoys working with people, staying organized, and being part of a fast-paced team. The right person will be professional, confident on the phone, comfortable with computers, and committed to providing an excellent customer experience from the moment a customer arrives until they leave.

We are looking for someone who wants to build a career, not simply fill a position.

What You'll Be Doing

- Welcome and assist Service Department customers in a professional and friendly manner
- Process customer payments and service invoices accurately
- Answer incoming calls and direct customers to the appropriate department
- Assist with service appointment scheduling and customer follow-up
- Make outbound calls to customers when required
- Help coordinate customer transportation, shuttle needs, and vehicle pick-up
- Communicate with Service Advisors, Technicians, Parts, and Management
- Maintain accurate customer information and documentation
- Assist with daily BDC follow-up and customer communication
- Help ensure the Service Drive and cashier area remain organized and professional
- Provide customers with clear information regarding their repair order and payment
- Identify opportunities to assist customers and bring concerns to the appropriate Service Advisor
- Follow dealership processes and help create a smooth customer experience
- Filing daily repair orders

We're looking for someone who is:

- Outgoing, friendly, and professional
- Comfortable speaking with customers both in person and on the phone
- Organized and able to manage multiple tasks at once
- Reliable and punctual
- Detail-oriented when handling payments and customer information
- Comfortable learning dealership software and computer systems
- A team player who is willing to help wherever needed
- Confident, positive, and able to stay calm in a busy environment
- Customer-service focused
- Motivated to learn and grow within the dealership

Automotive Experience:

- Automotive dealership experience is an asset, but not required.
- We are willing to train the right person. If you have experience in customer service,



reception, retail, banking, hospitality, administration, or a similar customer-facing position, we'd like to hear from you.

Why Performance Ford? At Performance Ford, you're joining a team that believes in:

- People. Process. Customer Experience. Teamwork.
- You'll work alongside an experienced Service Department in a busy dealership environment where every day is different.

We offer the opportunity to:
- Learn the automotive business
- Develop customer service and BDC skills
- Work with an experienced management and Service team
- Take on additional responsibilities as you grow
- Build a long-term career within the dealership

What We're Looking For: If you're the type of person who can greet a customer with a smile, answer the phone professionally, stay organized when things get busy, and jump in to help your team — we want to meet you.

About Performance Ford:

Performance Ford is a high-volume, high-energy dealership deeply rooted in Windsor's proud automotive history. A massive, recently completed facility renovation means the entire team operates in a brand-new, ultra-modern space equipped with upgraded layouts and top-tier equipment. From the busy sales showroom to the fast-paced service bays, the culture centers on a community-first philosophy where team members support one another and deliver straightforward, reliable service to the city.

Operating in one of Canada’s most competitive truck and car markets, the dealership combines the down-to-earth camaraderie of a local establishment with the solid compensation, manufacturer training, and backing of the Rafih Auto Group. Performance Ford provides a steady, vibrant workflow designed for reliable sales professionals and skilled technicians who take genuine pride in their craft and want to maximize their earning potential in a state-of-the-art facility.

Why Choose Rafih?





- Competitive compensation and bonus plans
- Competitive Employee Benefits program
- Comprehensive training to set you up for success in your role
- A leadership team which strongly believe in providing personal and professional growth opportunities, mentorship, ongoing training, and continuous support
- Advancement opportunities
- A company culture focused on inclusivity, diversity, employee wellness, and community engagement
- Employee engagement and recognition events

For more than four decades Rafih Auto Group has been a leading automotive group in both Canada and the USA. Representing 23 brands throughout 19 locations. Our number one priority is to provide our valued customers with industry-leading services and world-class experiences. At Rafih Auto Group we believe that our people are our biggest asset and our greatest strength. We understand the industry and the world is changing every day, and that is why we are always proactive and prepared to meet challenges with determination, collaboration, innovation, and enthusiasm. We are seeking passionate, dynamic, and driven individuals who share in our strong commitment to excellence and success to join our incredible and industry leading Canadian team.

Rafih Auto Group is an equal opportunity employer. We have accommodation processes and policies in place and will provide accommodation for applicants and employees with disabilities. If you require a specific accommodation because of a disability or documented medical need, please contact the Human Resources department so that arrangements may be made throughout the selection process and prior to the beginning of employment.

We appreciate your interest in joining our incredible team at Rafih Auto Group, however only applicants that are contacted for an interview, will be considered at this time.

Apply with your resume and tell us why you would be a great addition to our Service Team.

Pay: $17.95 per hour

Benefits

- Company events
- Dental care
- On-site parking

Experience:
- customer service: 2 years (preferred)
- automotive: 1 year (preferred)

Licence/Certification:
- driving licence (preferred)

Location:
- Windsor, ON N8W 5W2 (required)

Work Location: In person

📌 BDC / Cashier (Windsor)
🏢 Rafih Auto Group
📍 Windsor