BDC Administrator Porsche

Porsche Centre Markham, Markham, ON L3P 3M2

Drive Your Career Forward with Pfaff Automotive

At Pfaff Automotive, part of the Lithia & Driveway organization, we're powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we're focused on growing people who are passionate about providing memorable experiences for our guests and who want to make an impact, both in their store and across the company.

We're looking for a BDC Administrator to join our Service customer support team at Porsche Centre Markham. Now in partnership with North America's largest automotive retailer, Lithia and Driveway, it's your chance to work for a Fortune 500 company and grow with us!

You will be responsible for scheduling customer appointments for service and calling customers to confirm their service and appointment reminders.

What You'll Do

- Answer phone calls and schedule customer appointments.
- Discuss details of requested service with customers (i.e. What is involved, length of time required).
- Telephone and email customers to remind them of upcoming appointments, recalls or special promotions.
- Communicate customer feedback to service advisor or service manager.
- Control incoming customer traffic by assigning customers to service advisors.
- All other duties as assigned by leadership.

What You'll Bring

- Proficiency in Microsoft Office.
- Detail-oriented and excellent organizational and multi-tasking skills.
- Excellent interpersonal, communication (verbal & written English) and customer service skills.
- Excellent problem-solving and conflict resolution skills in order to resolve customer issues.
- Acceptable driver's abstract and a valid driver's license in your province of residence.

Pay:



Salary and commission $55,000 - $65,000 Vacancy: This is an additional position

Location: Markham, Ontario onsite at the dealership

Reports To: Service Manager

Total Rewards

Pfaff Automotive offers a comprehensive benefits package designed to support you and your family, with options that include:

- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Disability Coverage
- Life Insurance
- RRSP Plans
- Employee Stock Purchase Plan
- Career development & Growth Opportunities
- Vehicle Purchase Discounts
- Employee Assistance & Wellness Programs

About Us At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted.

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage of the recruitment or selection process, please let us know and we will work with you to find an accommodation by emailing [email protected].

📌 BDC Administrator Porsche (Markham)
🏢 Pfaff Automotive Partners
📍 Markham