Bilingual Customer Service, Sales & Operations Representative (English/French)

EINKTAB Corporation

Location: Improve Canada, Vaughan, ON

Job Type: Full-time, Permanent, On-site

Starting Salary: $45,000 per year, with opportunities for salary growth based on performance, experience, and expanded responsibilities.

About EINKTAB

EINKTAB is a fast-growing Canadian e-commerce and distribution company specializing in E Ink technology. We are an authorized Canadian distributor of leading E Ink brands, including BOOX, PocketBook, and DASUNG.

We sell eReaders, E Ink note-taking devices, monitors, and accessories through our online store, marketplaces, and our showroom at Improve Canada in Vaughan.

As we continue to grow across Canada and expand our presence in Quebec, we are looking for a bilingual English/French Customer Service, Sales & Operations Representative to join our team.

About the Role

This is a hands-on position combining customer service, sales, e-commerce, content, and day-to-day showroom operations.

You will communicate directly with both English- and French-speaking customers, assist customers visiting our showroom, process returns and refunds, and help us develop our French-language website and content as we expand in Quebec.

Fluency in both English and French is required for this position.

You do not need to be an E Ink expert when you start — we will provide product and system training. However, you should be comfortable learning new technology and explaining it clearly to customers.

This is a 100% on-site position at our Improve Canada office/showroom in Vaughan. Remote or hybrid work is not available for this role.

Responsibilities

- Respond to customer inquiries in both English and French by phone, email, and online support channels
- Help customers choose the right E Ink device based on their needs
- Assist customers visiting our showroom with product demonstrations and purchases
- Answer questions about products, orders, shipping, returns, and warranty
- Provide basic troubleshooting and product support
- Create, update, and follow up on customer support tickets




- Support French-speaking customers across Canada, with a particular focus on Quebec

French Content & Quebec Market
- Create and maintain French-language product listings for our website
- Translate and adapt product descriptions from English into natural, customer-friendly French
- Translate, edit, and proofread blog articles and other website content in French
- Review existing French content for accuracy, clarity, and consistency
- Help EINKTAB improve the customer experience for French-speaking customers
- Support the company's continued expansion into the Quebec market

Returns & Showroom Operations
- Assist with processing customer returns, exchanges, and refunds
- Receive returned packages and incoming shipments from UPS and other couriers
- Inspect returned products and confirm their condition according to company procedures
- Process approved refunds and maintain accurate return records
- Coordinate warranty and more complex technical cases with other team members
- Assist with showroom sales and order processing
- Support other day-to-day showroom and e-commerce operations as needed

What We're Looking For
- Fluent spoken and written French — required
- Strong spoken and written English — required
- Ability to write clear, natural, and professional French for customer-facing website content
- Excellent communication and customer service skills
- Comfortable communicating with customers by phone, email, and in person
- Comfortable learning new technology and explaining it to customers
- Organized and able to manage customer inquiries, content tasks, and operational responsibilities
- Responsible, patient, and detail-oriented
- Able to work independently and as part of a small, growing team
- Comfortable working with computers,



e-commerce systems, and online tools

Previous experience in customer service, retail sales, e-commerce, content management, consumer electronics, or technical support is an asset, but not required. Experience with website content, product listings, translation, or copywriting is also an asset.

Interest in consumer electronics, eReaders, tablets, or E Ink technology is a strong advantage.

Benefits

- Extended health care
- Dental care
- Vision care
- Prescription drug coverage
- Paid vacation
- Employee discount on EINKTAB products
- On-site parking
- Product and technical training
- Opportunities for professional growth as the company expands

Why Join EINKTAB? EINKTAB is a growing company where you can gain experience well beyond traditional customer service. You will work across e-commerce, consumer electronics, sales, content, customer support, and business operations.

You will also have an opportunity to play an important role in EINKTAB's expansion into the Quebec market, helping us build a better experience for French-speaking customers across Canada.

We are a small and growing team, so your work will have a direct and visible impact on our customers and the company's growth.

Work Location: Improve Canada, Vaughan, Ontario

Position: Full time, Permanent

Work Arrangement: 100% on-site / in person

Pay: From $45,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking
- Vision care

Application question(s):
- This is a full-time, 100% on-site position at our showroom at Improve Canada in Vaughan. Are you able to work on-site five days per week?
- Are you comfortable communicating with customers by phone, email, and in person?
- Are you comfortable learning new technology and explaining electronic products to customers?
- This position includes processing returns and refunds, receiving courier deliveries, inspecting returned products, and maintaining accurate records. Are you comfortable with these responsibilities?
- What is your level of French proficiency?

Work Location: In person

📌 Bilingual Customer Service, Sales & Operations Representative (English/French) (Concord)
🏢 Einktab
📍 Concord