Drive incident management excellence as a Bilingual Incident Management Analyst for a leading enterprise. Engage in high-priority incidents, coordinating teams to ensure swift service restoration in a hybrid work workplace. This contract role requires fluent English and French communication skills and 3+ years of experience in Incident Management.

You will handle major incidents, prepare communications, and maintain incident documentation, all while collaborating with technical teams and external vendors. Key Responsibilities:

- Triage and prioritize incidents based on severity
- Lead major incident bridge calls with relevant teams
- Maintain incident timelines and documentation accurately
- Prepare bilingual incident communications for stakeholders
- Coordinate with vendors to meet service level agreements Requirements:
- Fluent in English and French, both written and spoken
- 3+ years in Incident Management or related IT operations
- Direct experience with Major/P1 incidents
- Knowledge of ITIL practices; ITIL 4 certification preferred
- Hands-on experience with ITSM platforms like ServiceNow Elevate incident response and management practices through your bilingual expertise and technical knowledge.

📌 Bilingual Incident Management Analyst Role (Montreal)
🏢 Resonaite
📍 Montreal