Service Canada in Kenora, ON seeks a self-motivated Citizen Services Specialist (CSS). This role focuses on providing top-notch customer service and acting as a key contact for government offerings. As a Citizen Services Specialist at Service Canada, you’ll engage directly with clients, helping them navigate government services and benefits.

Your strong interpersonal skills will aid in triaging citizen needs and ensuring satisfaction through effective communication. This role is available for immediate start in either casual or full-time employment. Key Responsibilities:

- Serve as first point of contact for client inquiries
- Assist customers with Employment Insurance and perks information
- Document customer interactions and transactions
- Manage incoming phone calls efficiently
- Coordinate with coworkers to enhance service delivery Requirements:
- Must be bilingual with high school diploma
- Excellent written and verbal communication skills
- Strong organizational and multitasking abilities
- Customer-oriented with a positive attitude
- Basic security clearance and criminal record check Utilize your communication skills to enhance citizen access to essential government services.

📌 Citizen Services Specialist at Service Canada (Northeastern Ontario)
🏢 Canada Job Bank
📍 Northeastern Ontario