HELP US DELIVER EXCEPTIONAL HOME CARE

Flourish At Home is an award-winning fast-growing home care company that helps older adults live well at home while giving their families peace of mind. We are proud of our exceptional retention and being a place where people choose to stay and grow. We are looking for energetic, compassionate people who enjoy solving problems, building relationships, and improving client experiences.

Who Succeeds at Flourish?

We are less concerned with home care experience than with attitude, judgment, communication skills, and reliability. We are looking for people who genuinely enjoy helping others, taking ownership, and want to be part of a growing organization. If you enjoy solving problems, exercising sound judgment, and making a positive impact on people’s lives, we'd love to hear from you. We can train much - but you must bring character, judgment, reliability and a genuine desire to help others.

ROLE: CLIENT SERVICE COORDINATOR (Part-Time) – 2 Roles

NOTE These positions are specifically intended to help provide afternoon, early evening, and weekend service coverage.

ABOUT THE ROLES

Approximately 15-25 hours per week with opportunities for additional hours as Flourish grows and based on mutual interest.

We are looking for two dependable, resourceful Service Coordinators. As part of a team, you will help support our caregivers, clients, and office team. A key part of this role is helping provide service coverage during afternoons, early evenings, and selected weekends so that our clients, families, and caregivers always have support when they need it.

The exact mix of responsibilities will be tailored to the successful candidates.

RESPONSIBLITIES – WHAT YOU’LL DO

Caregiver & Client Support





- Manage and triage incoming communications, serving as a primary point of contact for caregivers, clients and families
- Assist with client and team member intake processes.
- Maintain respectful, professional, and empathetic communication with clients, their families and the Flourish team.
- Update client care plans as needed and ensure care team is informed of changes.
- Resolve routine service issues and escalate when appropriate.

Administrative & Office Operations

- Manage daily office communication through text, email and phone.
- Manage daily scheduling support, and document management
- Support and, where appropriate, coordinate schedule changes
- Maintain organized and accurate client, caregiver, and agency records (digital)
- Prepare and follow up on operational documentation (insurance, HST)
- Support leadership with administrative tasks as required
- Maintain accurate visiting records to support invoicing accuracy
- Assist with quality improvement initiatives.

Help Maintain Care Quality

- Review previous day visits, identifying any issues requiring further escalation.
- Verify visits to ensure accurate payroll and invoicing.

Scheduling & Coordination Support

- Assist with scheduling or coordination of caregiver assignments, as required
- Track changes to schedules, client needs, or caregiver availability




- Support continuity of care by promptly communicating updates to relevant parties
- Supporting caregiver scheduling, call-ins, and service changes.

HOW YOU’LL SUCCEED / CORE COMPETENTCIES Key Skills, Qualifications & Experience

- You work well in a team. The role will overlap and intersect with other team members, so enjoying working with others is crucial.
- You have professional judgment and discretion.
- You have a client-service mindset.
- You are adaptable and comfortable when problem-solving.
- You have valuable interpersonal skills.
- You are reliable and accountable and able to work independently.
- You are comfortable learning and using modern software tools, including AI.
- Experience in customer service, hospitality, healthcare administration, scheduling, or a similar service environment is an asset. is a client-first attitude.
- Strong organizational, prioritization, and time-management skills.

Success for You in This Role Looks Like

- Care Team members, clients and families receive timely, helpful responses.
- Service disruptions are resolved quickly.
- Caregivers feel supported.
- Problems are addressed or escalated before they become crises,
- You enjoy your work and know you’re making a difference in people's lives.

Pay: $24.00-$32.00 per hour Expected hours: 18.0 – 22.0 per week

Benefits

- Paid time off

Application question(s):
- Are you currently living within 50 kilometers of Port Hope/Cobourg, Ontario? If the answer is NO please do NOT apply.
- The hours for this position are weekdays 4-8pm and some weekends. If these hours do not suit you please do NOT apply.

Work Location: Hybrid remote in Port Hope, ON L1A 1N6

📌 Client Care Coordinator (Port Hope)
🏢 Flourish At Home
📍 Port Hope