About the Role

Our client is seeking a proactive and organized Client Support Coordinator to join their team in Kimberley . This role is essential for ensuring our clients receive seamless support and achieve their goals when using our services. You will manage client communications, coordinate support activities, and act as a liaison between clients and internal teams. The ideal candidate possesses strong organizational skills, excellent communication abilities, and a dedication to client satisfaction, contributing to a collaborative and efficient support ecosystem within Kimberley .

Key Responsibilities

- Manage incoming client support requests and ensure timely resolution.
- Coordinate with internal departments (e.g., technical, sales) to address client needs.
- Maintain clear and consistent communication with clients regarding their support status.
- Track client issues and resolutions, ensuring data accuracy in the CRM.




- Proactively identify potential client issues and provide preventative solutions.
- Contribute to client success by ensuring a positive support experience.

Requirements

- Proven experience in client support, coordination, or a related role.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills.
- Proficiency in CRM software and project management tools.
- Ability to work collaboratively with various teams and manage multiple priorities.
- A customer-centric mindset with a passion for problem-solving.

Advantages

- Competitive salary with potential for performance-based bonuses.
- Flexible hybrid work arrangement for enhanced work-life balance.
- Opportunities for professional development and advancement.
- Comprehensive health benefits package.
- A dynamic and supportive work environment in Kimberley .

📌 Client Support Coordinator (Kimberley)
🏢 Placements24
📍 Kimberley