Clinic Experience Manager & Patient Coordinator:

Gameday Men’s Health – Midtown Toronto

Full-Time | Tuesday–Saturday | $25 - $30/hour

This is not a typical clinic role.

At Gameday Men’s Health Midtown Toronto, we operate more like a premium hospitality experience than a traditional medical office. Our clients expect energy, professionalism, and a high-end, seamless experience from the moment they walk in.

We’re looking for a Clinic Experience Manager & Patient Coordinator who combines exceptional people skills with a natural ability to promote services, build relationships, and deliver an outstanding patient experience.

This is a dynamic, patient-facing role that blends premium hospitality, sales, and patient coordination. You'll work closely with our Owners, Clinic Manager, and medical team to ensure every patient feels welcomed, informed, and confident in their care.

You'll also play a key role in growing our clinic by guiding new patients through the final stage of their initial consultation, presenting treatment options and membership programs, and converting consultations into long-term patient relationships.

If you thrive in a high-energy environment, love connecting with people, and take pride in creating exceptional experiences that build lasting relationships, we'd love to meet you.

What You'll Do:

Patient Experience & Relationship Building

- Deliver an exceptional, high-touch patient experience from the first interaction through every subsequent visit.
- Serve as a primary point of contact for patients, communicating confidently and professionally in person, by phone, and by text and email.
- Build genuine relationships with patients, helping them feel comfortable, valued, and excited about their health journey.
- Assist with patient scheduling, clinic flow, and coordinating appointments to ensure a seamless experience.

Sales & Membership Conversion

- Take ownership of the final stage of each initial patient consultation, clearly explaining recommended treatment options, membership programs, pricing, and next steps.
- Build trust and confidently guide patients through enrollment,



addressing questions and helping them make informed decisions about their care.
- Convert qualified consultations into new memberships, working toward individual and clinic sales goals while maintaining a patient-first approach.
- Process membership enrollments, payments, and other patient transactions accurately and efficiently.
- Follow up with prospective patients and identify opportunities to introduce existing patients to additional services that align with their goals and medical recommendations.

Patient Coordination & Team Support

- Assist with coordinating patient appointments, treatment schedules, and follow-up communications.
- Confidently navigate clinic software, systems, and established processes, ensuring accuracy, efficiency, and consistency in daily activities.
- Collaborate with the Owners and Clinic Manager to identify opportunities to improve the patient experience and streamline processes.
- Assist with ad-hoc administrative tasks and other clinic initiatives as needed.
- Support the medical team by ensuring patients understand their treatment schedules, membership details, and upcoming appointments.
- Help maintain a welcoming, polished, and professional front-of-house environment.

Who You Are:

- You have a background in hospitality, fitness, wellness, membership sales, or another customer-facing environment where exceptional service and sales go hand in hand.
- You're confident discussing pricing and membership options and helping patients understand the value of their care.
- You're a true people person who enjoys creating memorable experiences and making others feel valued.
- You're polished, skilled, energetic, and comfortable engaging with a wide range of personalities.




- You're highly organized, detail-oriented, and able to multitask in a busy environment.
- You're tech-savvy, confident learning new software and systems, and comfortable following established processes while adapting to the needs of a growing clinic.
- You're proactive, dependable, and comfortable collaborating with the Owners, Clinic Manager, and medical team.

Technical Skills & Software Proficiency

- Prior experience using Apple devices (Mac and/or iPad) is required.
- Proficiency in Microsoft Excel and Word is required, including the ability to manage spreadsheets, organize information, and prepare professional documents.
- Experience with Google Workspace (including Gmail, Google Drive, Google Docs, and Google Sheets) is considered an asset.
- Experience using GoHighLevel (GHL) CRM is considered an asset.
- You're comfortable navigating digital systems, learning new software, and using technology to support efficient clinic operations.

Experience in a premium gym, fitness studio, hotel, hospitality business, wellness clinic, or membership-based environment is an asset. Previous medical experience is welcome but not required.

Compensation:

- Base pay: $25 - 30/hour, 40 hours per week
- Opportunity to grow with a rapidly expanding brand

Why This Role Is Different:

- Modern, premium clinic setting — not a traditional medical office.
- A unique combination of hospitality, patient experience, and sales.
- High-energy, cooperative, team-oriented culture.
- Opportunity to make a direct impact on patient satisfaction and clinic growth.
- Work closely with engaged ownership and leadership in a growing business.

If you've worked in hospitality, fitness, wellness, or a membership-based business and are looking for an opportunity to combine your people skills with your sales ability in a more professional, structured, and growth-oriented environment, this could be a great next step. Apply now.

Work Location: In person — Toronto, ON M5P 2W3

Pay: $25.00-$30.00 per hour

Work Location: In person

📌 Clinic Experience Manager & Patient Coordinator (Toronto)
🏢 GameDay Men's Health Midtown Toronto
📍 Toronto