Symbiosis Pediatric Therapy is a growing multidisciplinary clinic specializing in providing therapy and consultation services for children and their families.

We are seeking an organized and proactive full-time Clinic Manager to join our team at our Abbotsford location. This role is vital in ensuring the smooth and efficient functioning of our clinic, leading a team, and providing administrative support. The ideal candidate will have strong people management skills, excellent organizational abilities, and a passion for fostering a collaborative environment.

Key Responsibilities:People Management:

- Support internal staff communications and address questions related to clinic operations.
- Retain families by de-escalating concerns and maintaining positive relationships.
- Coach, mentor, and manage team members to ensure high performance and accountability.
- Supervise staff, conduct routine performance evaluations, and support onboarding and training.
- Foster a collaborative and solution-focused environment, maintaining a strong presence among staff.

Funding and Billing:

- Oversee client billing and coordinate with insurers, ensuring accurate linkage of sessions and updated provider information.
- Monitor and maintain funding trackers, providing guidance on funding policies as needed.
- Maintain in-depth knowledge of funding practices and advise Clinic Coordinators (CCs) on processes (e.g., AHP forms).

Administrative Duties:

- Recommend and implement organizational or procedural changes for improved efficiency.
- Manage clinic coordinator schedules, time-off requests, and ensure adequate coverage.
- Oversee intake processes, track new intakes, and ensure completion.




- Ensure staff compliance with privacy protocols and clinic policies.
- Track goals and updates for the Speech and Occupational Therapy Departments.

Clinic Operations:

- Ensure smooth clinic operations by coordinating staff schedules and appointments.
- Monitor billables, timesheets, and clinic expenditures within the approved budget.
- Address operational issues (e.g., HVAC malfunctions, leaks) and communicate with contractors (e.g., cleaners, maintenance).
- Maintain clinic cleanliness and safety protocols, ensuring proper sanitization methods.
- Manage inventory and occasionally travel to the storage unit for supplies.

Additional Responsibilities:

- Coordinate staff meetings and provide support to key stakeholders (Clinic Directors, Assistant Directors, Human Resources).
- Lead or participate in special projects as needed, developing standards for implementation.
- Handle occasional errands (e.g., key cutting, picking up urgent supplies).
- Oversee petty cash at respective clinics.

Requirements:

- Post secondary education in healthcare, business management and/or administration is required, along with a minimum of 2 years senior office administration/coordinator or management experience.
- The ability to multi-task under pressure in a fast-paced environment,



and demonstrate excellent time management skills in a fast-paced environment coupled with superior communication skills, both written and oral, is an absolute must.
- Maintain a high level of integrity, strong yet diplomatic communication, organizational and financial skills.
- Create a warm, friendly and professional environment that fosters continuous learning and development.
- Knowledge of Jane software for appointments would be highly useful.
- Knowledge of the system within the Ministry of Child & Family Development surrounding third-party funding serving families in the autism and neurodivergent community (understanding of AFU/AHP funding) would be highly practical.
- A proven ability to use tact, compassion and discretion when handling confidential matters.
- A proven ability to successfully work independently and within a team, with a great deal of accuracy and attention to detail with little supervision.
- Proficiency in Microsoft Word/Excel and Google drive Docs/Sheets is required and strong computer competency skills
- Knowledge of Hindi and/or Punjabi will be an asset.
- Drivers' license recommended as the Clinic Manager may be required to occasionally run errands, participate in meeting at HQ, etc.
- Priority will be given to those who would be willing to work a Saturday from time to time.

Remuneration & Perks:

- $25-26 per hour
- Professional training budget
- Extended health care
- On-site parking
- Staff appreciation events
- Potlucks

If interested please contact us, and explain in your cover letter or CV why you would like to work for Symbiosis Pediatric Therapy. Please do not call our clinics to follow up. Only shortlisted candidates will be contacted for an interview.

📌 Clinic Manager (Abbotsford)
🏢 Symbiosis Pediatric Therapy
📍 Abbotsford