Chalmers Foundation is a not-for-profit foundation, focused on delivering affordable senior residence in the Lower Mainland. We strive to provide the very best, safe and supportive living environment. It is a core belief if we take care of our staff, staff in turn will provide excellent service to the residents. The staff are revered by the residents and have created a demand for the foundation to expand into the future.

The Front Desk / Concierge is responsible for greeting (in-person, by telephone, e-mail enquiries) all guests to the Care Community and /or Retirement Residence; and for monitoring the safe movement and security of its residents. As part of the administrative staff s/he will perform other clerical duties as assigned by the Kitchen Manager and / or designate to support the efficient and safe operation of the Care Community and / or the Retirement Residence.

As a valued member of the team, the Receptionist / Concierge demonstrates a commitment to the quality of resident care by providing services in accordance with the organization’s vision, mission and values.

This position will be responsible for a variety of duties, which includes, but not limited to the following:

Reception

· Answering, screening and directing all telephone calls

· Greeting all visitors with utmost courtesy, determining nature and purpose of the visit and directing visitor to the proper location and or person as required

· Inform Team Member of Visitor’s arrival

· Answers questions and / or responds to enquiries in a prompt, professional manner





· Promotes a positive / professional working environment with Service Providers and Suppliers working with the Care Community and / or the Retirement Residence

Security, Health and Safety

· Monitors security cameras

· Monitors the arrival and departure of all residents from the Care Community and / or Retirement Residence

· Logging of resident movement both into and out of the Care Community and / or Retirement Residence

· Work in accordance with Chalmers Foundation Health and safety Policies and Procedures and in compliance with provincial Occupational Health and Safety requirements

Other Administration

· Sorting and distribution of mail

· Mailing of all cumulated outgoing mail

· Preparing courier packages and arrange for their pick-up

· Performing incidental clerical work including typing, filing delivering messages, sorting, printing, photocopying, faxing – as assigned by the Kitchen Manager and / or designate to support the efficient operation of the care Community and / or Retirement Residence

· Receiving, logging and distributing cheques from Accounting

· Assisting with inner office functions as required and as assigned by the Kitchen Manager and /or designate

· Tracking equipment as required





· Supports and assists the Kitchen Manager and / designate as required / assigned in the completion of monthly audits and in administering Accounts billing data entry (i.e., uploading vendor invoices into Yardi)

· Create Emergency contacts

· Support and assist the Kitchen Manager and/or designate in maintaining up to date resident listings

· Support and assist the Kitchen Manager and / or designate in the charts and files for current resident admissions

· Performs other duties as required / assigned

REQUIREMENTS AND QUALIFICATIONS

· Records Management

· High school diploma or equivalent

· Intermediate working knowledge of MS Office (Word, Excel, Outlook, PowerPoint) , Teams, internet use

· Exceptional customer service

· Excellent problem-solving skills

· Strong administrative detail orientation, deadline-driven and organizational skills.

· Demonstrated internal service-oriented collaboration

· Excellent verbal and written English communication skills required

· Experience in a healthcare environment would be an asset

· WHMIS Certificate required

· Criminal Record Check (Regular & Vulnerable Sector) clearance required

Join us to be part of a vibrant team dedicated to delivering outstanding service while supporting the daily operations of our organization. Your enthusiasm and expertise will help create a positive experience for everyone who walks through our doors!

Pay: $21.99 per hour

Expected hours: 30.0 per week

Benefits

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Concierge, Part Time (Burnaby)
🏢 Chalmers Foundation
📍 Burnaby