Company Overview

Imperial Manufacturing Group is a prominent leader in the manufacturing and supply of heating, ventilation, and structural building products for both residential and commercial projects. Recognized as one of Canada's Best Managed Companies - Platinum Club, we foster an entrepreneurial environment that empowers our employees to excel, innovate, and stay ahead of industry trends.

Job Summary

We are seeking a dynamic and detail-oriented Credit Specialist to join our Customer Service Team. In this vital role, you will will research and analyze the validity of a credit request, will request a re-payment from customer if claim is denied. Primary focus would be but not limited to, our inbound customer service center for a variety of businesses under the IMG banner.

Key Responsibilities

· Research discrepancies to determine the validity of customer claims.

· Issue credit and debit to correct discrepancies

· Responsible for confirming return authorization to customer

· Responsible for confirming customer to destroy in field

· Notify customers when claims are denied and request repayment of deducted amounts

· Run query for last price invoiced

· Maintain a working knowledge of pricing structures and product information systems.

· Excellent organizational skills and able to function in a deadline –oriented environment

· Collaborate with cross-functional teams to resolve account issues and support business objectives.

· Ensure compliance with company policies and credit procedures.

Qualifications

· Proactive, energetic, customer focused and results driven





· Strong organizational skills and able to effectively manage priorities in a deadline-driven workplace.

· Strong computer skills with the ability to learn and navigate software systems and customer portals.

· Proficiency in Microsoft Office, particularly Excel and Outlook.

· Excellent attention to detail and accuracy.

· Effective problem-solving and decision-making abilities.

· Strong verbal and written English communication skills.

· Ability to communicate in French is an asset

· Legally eligible to work in Canada

· Ability to work in Richibucto on a fixed daily schedule

Key Competencies

· Professional resilience: Able to remain calm, composed, and professional when managing difficult customer interactions and collection calls.

· Confidence in challenging conversations: Comfortable addressing customer concerns in a respectful but firm manner.

· Attention to detail: Highly accurate when reviewing account information

· Persistence and follow-through: Consistently follows up on outstanding accounts and unresolved issues while maintaining positive customer relationships.

· Organization: Able to manage multiple accounts, deadlines, and priorities effectively.

Join our team as a Credit Specialist and play a crucial role in driving our team's success! We value energetic professionals who are eager to contribute their expertise in a fast-paced setting. Your dedication will help us build lasting relationships with our customers while supporting the company's growth objectives.

Benefits

- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Wellness program

Work Location: In person

📌 Credit Specialist (Richibucto)
🏢 Imperial Manufacturing
📍 Richibucto