Customer Account Coordinator

PRX Print | Mississauga, ON

Full time | Permanent | In-Person

Monday – Thursday: 8:30 AM–5:00 PM

Friday - 8am - 4pm

About Us

PRX Print has been a leader in digital label manufacturing since 2010. We’re a growing, fast-paced team where no two days are quite the same, and we take pride in providing high-quality products and great customer service.

We’re looking for a highly organized, adaptable, and people-oriented Customer Account Coordinator to join our team! This is a outstanding opportunity for someone who enjoys working with customers, staying attentive, solving problems, and being involved in the day-to-day operations of a manufacturing business.

About the Role

As a Customer Account Coordinator, you’ll be the main point of contact for a variety of key customer accounts, helping manage everything from initial inquiries and quotations through to order processing, production, and delivery.

The ideal candidate has at least 2 years of customer service experience, excellent communication skills, strong attention to detail, and the ability to confidently manage multiple priorities in a fast-paced environment. Experience in manufacturing or the printing industry is an asset, but not required.

You’ll also have the opportunity to learn different areas of our business and cross-train with our production, prepress, design, and finishing team.

Key Responsibilities

- Respond to customer inquiries by phone and email in a timely and professional manner
- Build, maintain, and retain strong, long-term customer relationships
- Provide customers with product information,



recommendations, and solutions
- Prepare and send accurate quotations using Microsoft Excel and Word
- Process and manage customer orders from order entry through completion
- Track orders, provide updates, and follow up with customers
- Coordinate with production, prepress, finishing, and other internal and external departments to ensure orders move smoothly through the facility
- Help with and provide backup support for production-related tasks and other job functions as needed
- Learn and understand our production processes and printing operations
- Help troubleshoot customer or order-related issues and find solutions

What We’re Looking For

- 2+ years of customer service experience, preferably in a manufacturing or production environment
- Strong written and verbal communication skills
- Excellent organizational and time-management skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong attention to detail and accuracy
- Comfortable working with numbers and preparing quotes
- Proficiency in Microsoft Excel and Word
- Comfortable learning new software and processes
- A team-oriented attitude and willingness to help wherever needed
- A keen eye for detail, particularly when it comes to colour,



artwork, and design
- Ability to build positive and professional customer relationships
- Willingness to learn different aspects of the business and cross-train in other departments
- Reliable transportation and punctuality

Assets, But Not Required

- Experience in the printing or label industry
- Knowledge of QuickBooks and Adobe Illustrator
- Previous experience working in a manufacturing environment

Why Join PRX Print?

- Full-time, permanent position with a reliable and well established company
- Comprehensive benefits package
- Work alongside a collaborative team
- Opportunity to learn multiple areas of the print and manufacturing industry
- Opportunity for professional growth and expanded responsibilities
- A wide-ranging role where every day brings something different
- Employee celebrations, staff birthdays, and team events
- Supportive, hands-on work environment

Schedule Monday to Thursday 8:30 AM–5:00 PM, Friday 8am to 4pm

This is an in-person position in Mississauga. Some flexibility in hours may be available for the right candidate.

How to Apply

If you’re organized, personable, detail-oriented, and looking for a long-term prospect with a growing company, we’d love to hear from you!

Please submit your resume and cover letter through Indeed.

Pay: From $24.00 per hour

Ability to commute/relocate

- Mississauga, ON L5T 2B4: reliably commute or plan to relocate before starting work (preferred)

Experience:
- Customer service: 3 years (preferred)

Work Location: In person

📌 Customer Account Coordinator (Mississauga)
🏢 PRX Print
📍 Mississauga