Scotiabank in Salmon Arm, BC is seeking a Customer Experience Lead to oversee Retail Service teams and champion customer-first banking. You will guide Customer Experience Associates, promote digital/self-service options, and act as Officer in Charge as needed.
The role emphasizes leadership, coaching, and scheduling with a focus on delivering excellent service and identifying opportunities to improve the customer experience.
📌 Customer Experience Lead – Branch Leader for Service Excellence (Salmon Arm)
🏢 Scotiabank
📍 Salmon Arm
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