Advance your career with the City of Burlington as a Customer Experience Supervisor. This full-time permanent role involves managing the Centralized Contact Centre and ensuring top-notch front-line service. As a Customer Experience Supervisor, you will oversee daily operations at the City's Consolidated Contact Centre, leading a service-oriented team.

Your responsibilities include mentoring staff, developing customer-centric policies, and fostering a positive departmental culture. The role requires effective collaboration with various stakeholders to ensure compliance with regulations. Key Responsibilities:

- Manage daily activities of Centralized Contact Centre
- Lead and supervise a customer service team
- Train staff on department policies and procedures
- Develop and monitor customer-centric processes
- Champion a positive departmental culture Requirements:
- Two-year Diploma in Business or Public Administration
- 2-4 years of customer service experience
- Preferred experience in a Contact Centre environment
- Solid communication and collaboration skills
- Ability to manage multiple priorities with attention to detail Lead customer service excellence while enhancing the City of Burlington's community relations.

📌 Customer Experience Supervisor Burlington
🏢 City of Burlington
📍 Burlington