Make an impact as a Customer Retention Specialist with Jobber's Customer Success team. Engage and support customers through consultative conversations to address their challenges and reinforce subscription value. In this key role, you’ll connect directly with at-risk customers, aiming to understand their needs better and guide them toward solutions that enhance their experience with Jobber.

You'll handle inbound calls, conduct proactive outreach, and facilitate value sessions to optimize their workflow. Your goal is to strengthen long-term customer relationships and protect recurring revenue through effective consultations. Key Responsibilities:

- Engage customers at risk of cancellation through targeted conversations
- Conduct outbound calls to identify churn risks proactively




- Facilitate scheduled sessions to unlock Jobber value
- Diagnose issues behind churn risk and recommend solutions
- Collaborate with cross-functional teams to share insights and improve customer experience Requirements:
- Proven experience in customer-facing, high-volume roles
- Strong ability to ask questions and listen actively
- Proficient in linking product features to customer needs
- Exceptional verbal communication skills and customer-first mindset
- Resilient and adaptable in energetic environments Drive customer success by translating Jobber's capabilities into actionable solutions that foster long-term relationships.

📌 Customer Retention Specialist at Jobber (Kitchener)
🏢 Jobber
📍 Kitchener