Overview

Join the GRASS Canada family as a Customer Service and Administrative Specialist, where your enthusiasm and organizational skills will drive exceptional client experiences and streamline daily operations. In this role, you'll be the vital link between our company and our valued customers, providing top-tier support while managing essential administrative tasks. If you're looking for variety and job growth opportunities in this field, we're the company for you.

Responsibilities

- Respond promptly and professionally to customer's hardware inquiries via phone or email.
- Provide outstanding customer service by understanding client needs and offering tailored solutions with the help of our Sales Team.
- Assist customers with product information, order processing, and issue resolution using effective communication skills.
- Conduct data entry accurately to update customer records, order details, and support documentation
- Identify opportunities for upselling additional products to enhance customer satisfaction and company revenue
- Collaborate with team members to analyze customer feedback and resolve recurring issues efficiently
- Manage administrative duties such as Order entry, invoicing, and supporting team operations

Requirements





- Proven experience in customer service or administrative roles with strong communication skills. Must have good command of the English language.
- Proficiency in French is desired, although not mandatory.
- Demonstrated data entry skills with high accuracy and attention to detail
- Excellent phone etiquette combined with skilled communication skills
- Ability to multitask efficiently in a rapid-paced environment while maintaining a positive attitude
- Must be able to learn and adapt on the job

This role is perfect for motivated individuals eager to grow their career in customer service and administration. We value energetic team players who are willing to learn, thrive on helping others and are committed to delivering exceptional service every day. Join us to make a meaningful impact while developing your skills in a supportive, engaging workplace!

Pay: $50,000.00-$70,000.00 per year

Benefits

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Work from home

Work Location: Hybrid remote in Scarborough, ON

📌 Customer Service/Administration (Scarborough)
🏢 GRASS Canada
📍 Scarborough