ABOUT THE ROLE The JW Corporation is seeking a proactive, organized Customer Service & Administrative Coordinator to support our customers, sales team, and day-to-day office operations.

This is a dynamic, multi-faceted role for someone who enjoys working with people, staying organized, and taking ownership. You will serve as a key point of contact for our North American customers and global manufacturers, while supporting the full customer order lifecycle—from inquiries and quotes through order processing, invoicing, and delivery.

If you enjoy a role where no two days are exactly the same, can manage multiple priorities, and are comfortable working independently, you will fit right in.

ABOUT THE JW CORPORATION The JW Corporation is a technical manufacturer's representative firm bridging the gap between global technology leaders and the North American market. Serving high-tech sectors—including semiconductor fabrication, electronics packaging, commercial baking, battery manufacturing, and life sciences—we provide high-level engineering solutions backed by an uncompromising commitment to service.

Our guiding motto, “One JW. Infinite Solutions,” shapes our company culture. We operate in a collaborative environment that values transparency, employee well-being, and a shared commitment to providing great service to our clients.

KEY RESPONSIBILITIES

Customer Service & Sales Support

- Act as a primary point of contact for North American customers and global manufacturers via phone and email.
- Respond to customer inquiries and provide prompt, professional follow-up.
- Manage the customer order lifecycle from start to finish, including processing purchase orders, preparing quotes and estimates, and issuing invoices.
- Coordinate with customers, manufacturers, suppliers, and our sales team to obtain pricing, availability, lead times, order updates, and other information.
- Maintain accurate records of customer accounts, purchase orders, quotations, orders, and related documentation.
- Follow up on open quotes, orders, deliveries, and outstanding customer requests.
- Support the sales team with administrative and customer-related tasks as required.

Office Administration
- Manage day-to-day administrative needs, including correspondence, scheduling, database updates, and record keeping.
- Maintain accurate contact lists and business documentation.
- Perform data entry and administrative tasks using Microsoft Office and QuickBooks.
- Coordinate general office needs and ensure information and files remain organized and up to date.

Shipping & Operational Support
- Coordinate and track domestic and international shipments.
- Prepare shipping and customs documentation in coordination with our logistics partners and customs brokers.
- Assist with receiving shipments, inventory, and packing orders as required.
- Provide general operational support to the team as needed.

QUALIFICATIONS

Experience

- 2+ years of professional experience in customer service, sales support, order coordination, office administration, or a similar customer-facing administrative role.




- Experience processing customer orders, purchase orders, quotations, invoices, or other business documentation.
- Experience communicating professionally with customers and suppliers by phone and email.
- Experience managing multiple priorities, deadlines, and follow-ups with a high degree of accuracy.
- Experience working independently and taking ownership of assigned responsibilities.
- Experience in a B2B environment is an asset.
- Experience with QuickBooks and/or shipping coordination is an asset.

Skills

- Strong organizational and time-management skills.
- Excellent attention to detail and accuracy.
- Strong written and verbal communication skills.
- Professional, responsive, and customer-focused approach.
- Ability to prioritize and manage multiple tasks in a rapid-paced environment.
- Comfortable learning new products, systems, and processes.
- Proficiency with Microsoft Office, particularly Outlook, Word, and Excel.
- Ability to work independently while collaborating effectively with the broader team.

Language Requirements

- Bilingual English & French is required.
- English: Clear written and verbal communication is required to support customers and suppliers across Canada and the US.
- French: Required for local operations, vendors, and Quebec-based customers.

WHAT WE'RE LOOKING FOR

We're looking for someone who is reliable, organized, personable, and proactive—someone who takes pride in providing excellent customer service and keeping things moving.

You should be comfortable picking up the phone, following up when something is outstanding, asking questions when you don't know the answer, and taking ownership rather than waiting to be told what to do.

Experience in every aspect of the role is not required. We value strong fundamentals, a willingness to learn, and the ability to take on increasing responsibility.

A NOTE TO APPLICANTS

Research has shown that while men tend to apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups often only apply if they meet every requirement.

If you don’t necessarily tick every box on this , but you have the enthusiasm to learn, we encourage you to reach out and apply anyways. We welcome the chance to connect and have a conversation!

COMPENSATION & SCHEDULE

Schedule: Monday–Friday, 9:00 AM–4:00 PM

Hours: 35 hours/week

Location: Brossard, Quebec

HOW TO APPLY

Please send your CV to [email protected].

_________________________

À PROPOS DU POSTE The JW Corporation est à la recherche d’un(e) Coordonnateur(trice), service à la clientèle et administration proactif(ve) et organisé(e) afin de soutenir nos clients,



notre équipe des ventes et les activités quotidiennes du bureau.

Il s’agit d’un poste polyvalent pour une personne qui aime travailler avec les gens, rester organisée et prendre des initiatives. Vous serez un point de contact clé pour nos clients en Amérique du Nord et nos fabricants internationaux, tout en assurant le suivi du cycle complet des commandes clients — des demandes de renseignements et soumissions jusqu’au traitement des commandes, à la facturation et à la livraison.

Si vous aimez un environnement où les journées ne se ressemblent pas, êtes capable de gérer plusieurs priorités et êtes à l’aise de travailler de façon autonome, vous vous intégrerez bien à notre équipe.

À PROPOS DE THE JW CORPORATION The JW Corporation est une firme de représentation de fabricants spécialisés qui fait le lien entre des chefs de file technologiques internationaux et le marché nord-américain. Nous desservons des secteurs de haute technologie, notamment la fabrication de semi-conducteurs, l’assemblage électronique, la boulangerie commerciale, la fabrication de batteries et les sciences de la vie. Nous offrons des solutions d’ingénierie de haut niveau, soutenues par un engagement sans compromis envers le service à la clientèle.

Notre devise, « One JW. Infinite Solutions. », reflète notre culture d’entreprise. Nous évoluons dans un environnement collaboratif qui valorise la transparence, le bien-être des employés et un engagement commun à offrir un excellent service à nos clients.

PRINCIPALES RESPONSABILITÉSService à la clientèle et soutien aux ventes

- Agir à titre de principal point de contact pour nos clients en Amérique du Nord et nos fabricants internationaux, par téléphone et par courriel.
- Répondre aux demandes des clients et assurer un suivi rapide et professionnel.
- Gérer le cycle complet des commandes clients, notamment le traitement des bons de commande, la préparation des soumissions et estimations, ainsi que l’émission des factures.
- Coordonner avec les clients, fabricants, fournisseurs et notre équipe des ventes afin d’obtenir les prix, disponibilités, délais, mises à jour de commandes et autres renseignements nécessaires.
- Tenir à jour les dossiers clients, bons de commande, soumissions, commandes et documents connexes.
- Effectuer le suivi des soumissions, commandes, livraisons et demandes clients en suspens.
- Fournir un soutien administratif et lié à la clientèle à l’équipe des ventes, au besoin.

Administration de bureau
- Gérer les tâches administratives quotidiennes, notamment la correspondance, la planification, la mise à jour des bases de données et la tenue des dossiers.
- Maintenir à jour les lis

Pay: $40,000.00-$50,000.00 per year

Benefits

- On-site parking
- Paid time off

Ability to commute/relocate:
- Brossard, QC J4Y 2R2: reliably commute or plan to relocate before starting work (required)

Language:
- French (required)
- English (required)

Location:
- Brossard, QC J4Y 2R2 (preferred)

Work Location: In person

📌 Customer Service & Administrative Coordinator (Brossard)
🏢 The JW
📍 Brossard