Customer Service & Account Reminders Representative (1st Party)

Are you looking for a rewarding customer service career with a set daytime schedule and future work-from-home flexibility? ARO Inc. is seeking motivated individuals to join our team. In this First-Party role, you will act as a professional extension of our major clients' teams, providing top-tier customer service and helpful payment reminders to their customers.

Say goodbye to unpredictable retail and hospitality hours! This position offers a steady, guaranteed income with no weekend or evening work required.

What’s In It For You?

Competitive Pay: Starting salary of $19.00 to $21.00 an hour.

Schedule: Enjoy your personal time with a set Monday–Friday daytime schedule—absolutely no weekends and no evening shifts

Remote Flexibility: Gain the ability to transition to a hybrid or fully work-from-home (WFH) setup once you complete training, pass probation, and meet performance requirements.

National Office Footprint: Start locally in our highly accessible, central Kelowna office in the Landmark Buildings. Down the road, you also have the unique opportunity to work onsite from our other major hubs in Montreal or Markham if you choose to relocate.

Financial Stability: A guaranteed base salary with no commission targets to worry about.

Great Advantages: Comprehensive health and wellness benefits after six months of employment.

Career Growth: Ongoing training, coaching, and clear pathways for internal advancement.

What You Will Do

Working on behalf of one of our premier clients,



you will be the friendly voice that helps customers stay on track with their accounts. Your main duties include:

Client Representation: Handle inbound and outbound calls professionally, acting directly on behalf of our client organizations.

Customer Support: Deliver respectful, high-quality customer service to answer account questions and resolve issues.

Payment Reminders: Contact customers with early-stage past-due accounts to provide friendly reminders and review payment options.

Account Resolution: Assist customers in setting up manageable payment arrangements based on their financial situations.

Documentation: Maintain precise, compliant notes and update customer account information in our system.

What We Are Looking For

Location: Ability to reliably commute to our Kelowna office daily for the initial training and probation period.

Education: High school diploma or equivalent.

Tech Skills: Basic computer literacy, including comfort with Microsoft Word, Excel, and navigating multiple screens.

Core Skills: Strong communication skills, active listening, and an empathetic, patient approach to customer service.

Compliance: No criminal record and the ability to obtain required provincial licensing.

Experience: Previous call centre, retail, or hospitality customer service experience is a strong asset, but not required—we will fully train you!

About ARO Inc.

ARO Inc. is a premier national provider of receivables management solutions. We partner with major brands across Canada to deliver customized, respectful, and customer-centric financial solutions.

Pay: $19.00-$21.00 per hour

Work Location: In person

📌 Customer Service & Account Reminders Representative (1st Party) (Kelowna)
🏢 Collection nc
📍 Kelowna