Become a vital part of CMA CGM in Montreal, Quebec as a Customer Service Coordinator focusing on import and export. Deliver exceptional support and resolve customer inquiries with expertise. CMA CGM is seeking a Customer Service Coordinator to enhance customer satisfaction in shipping and logistics.

This role requires bilingual candidates who can effectively manage documentation and provide proactive updates on shipments. You will ensure all customer queries are answered efficiently while collaborating with internal teams to resolve issues and promote digital tools. Key Responsibilities:

- Address customer inquiries and resolve issues promptly
- Ensure timely responses to all customer queries
- Assist with shipping documentation and instructions
- Provide proactive updates on shipment statuses
- Promote and educate customers on digital platforms Requirements:
- University degree; transportation certificate preferred
- Minimum one year in a customer service role
- Bilingual in English and French
- Robust communication and problem-solving skills
- Proficiency with Salesforce or related software Leverage your customer service skills to support CMA CGM’s mission in Montreal.

📌 Customer Service Coordinator in Montreal
🏢 American President Lines
📍 Montreal