Insinc Promotions | Mississauga, ON | Full-time, in person

We’re a women-owned, full-service branded merchandise agency. We help clients bring ideas to life through thoughtful products, company stores, gifting programs, events, and the many details that bring it all together. We’re a small and mighty team, so you’ll see the impact of your work every day.

We’re looking for someone who takes great care of clients and keeps a sharp eye on the details. You stay on top of orders, deadlines and follow-ups, catch the little things before they become big things, and keep everyone in the loop. If you’ve ever said, “Good thing I double-checked that,” you’re our kind of person.

This is a hands-on customer service role with office coordination and room to grow into broader operations leadership. Attention to detail is essential: our clients count on us to get their branding, orders, and deadlines right. Every time. We also appreciate a sense of humour. Good work and a good laugh tend to go hand in hand around here.

What you’ll do

- Own client orders from details and approvals through production, delivery, and follow-up. Keep clients informed and make sure nothing gets lost between steps.
- Work with suppliers on pricing, proofs, production timelines, modifications, and any issues that need solving.
- Check order details, quantities, sizes, colours, artwork approvals, and shipping instructions at each stage. Catch discrepancies early and confirm changes in writing.
- Coordinate with our shipping and kitting support so orders are accurate and ready when promised. You’ll manage the handoffs and priorities; you won’t spend your day packing boxes.
- Keep inventory organized and accurate, including purchasing and allocating office supplies, tracking client-owned inventory, and coordinating replenishment with clients and the team.
- Keep the office organized: track priorities, maintain explicit records,



and help the team stay ahead of deadlines.
- Improve the little things that make a big difference, from order workflows to how we communicate with clients and each other.
- Be a steady, resourceful point person when a project takes an unexpected turn.

You’ll be a great fit if you

- Have experience in client service and coordinating orders or projects with multiple deadlines.
- Have excellent attention to detail and a habit of checking your work. You can spot the difference between “looks fine” and “everything has been confirmed.”
- Are organized and comfortable juggling several active jobs, with a reliable system for tracking deadlines, approvals, and follow-ups.
- Are tech-savvy, comfortable learning new software, and experienced with Excel, Outlook and Teams.
- Write clear, friendly emails and can handle a tricky client or supplier conversation with confidence.
- Take ownership, ask questions, and look for solutions before small issues become big ones.
- Enjoy working closely with a small team in an in-person setting.
- Have experience with branded merchandise, print, apparel, events, e-commerce or fulfillment. That’s a plus, not a requirement.

Why Insinc?

You’ll join a supportive team that shares ideas, pitches in, and has each other’s backs. You’ll have a real say in how we work and help bring great projects to life for a wide range of clients. We care about getting the details right and enjoy a good laugh along the way.

Our office is casual, with free parking and dogs regularly onsite, so being comfortable around them is a must. We’re still waiting for them to contribute anything useful in Excel.

Pay: $60,000.00-$68,000.00 per year

Benefits

- Casual dress
- On-site parking

Ability to commute/relocate:
- Mississauga, ON L5G 4S4: reliably commute or plan to relocate before starting work (required)

Language:
- Fluent English (required)

Location:
- Mississauga, ON L5G 4S4 (preferred)

Work Location: In person

📌 Customer Service & Office Manager (Mississauga)
🏢 Insinc Promotions
📍 Mississauga