Datrend Systems Inc. is a Canadian owned company focused on developing and manufacturing leading edge biomedical test instruments and solutions for hospitals, clinics, third party service organizations and medical device manufacturers. Utilizing the latest technology, we develop comprehensive Preventive Maintenance Solutions to help our customers save time and money whilst meeting stringent accreditation and regulatory requirements.
We currently have an opening for a CSR to join our team at our Richmond facility.
:
You will be the first point of contact for customers, on sales and service contacts (phone, email, website, and other electronic means) on B2B front to support Datrend operations and program goals.
Responsibilities and Duties:
This is a position that includes the following responsibilities:
− Maintain and develop customer relationships, providing excellent customer service and administrative support to Sales Directors by generating a list of leads and redirecting to dealers.
− Enter Sales Orders into the ERP System, provide documentation to stakeholders involved and manage shipping schedules and back-orders.
− Issue RMA (Return Material Authorization) numbers, maintain the RMA log and coordinate the shipping/receiving for materials.
− Assist Financial Controller with payments, invoices and credit memos from customers when necessary.
− Coordinates organizational presence at tradeshow or outreach events.
− Provides support and advice to internal clients to develop or review content for effective communication to internal and external audiences.
Requirements:
− 2+ years of experience in a customer service role.
− Bachelor’s degree in Business, or a related field.
− Working knowledge of ERP systems.
− Proficiency in Microsoft Office.
− Strong problem analysis and solving skills.
− Excellent organizational and time management skills
− Excellent communicator and detail oriented.
− Experience with corporate Social Media Account/ Channels and strong skills with producing video or multimedia content for corporate use is considered an asset.
− Experience in a regulatory/compliance environment is considered an asset.
− Ex1perience or background in healthcare technology is a plus.
− Experience in product development is a plus.
Additional Information:
If this seems like a great role for you and you meet the necessary qualifications, please send your Resume to
[email protected] with subject “CSR application”.
You must be resident and legally able to work in Canada to be considered.
We thank all candidates for their interest; however, only candidates selected for an interview will be contacted.
Datrend has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity.
Job Types: Full-time, Permanent
Pay: $22.00-$26.00 per hour
Benefits
- Casual dress
- Dental care
- Extended health care
- Versatile schedule
- On-site parking
Flexible language requirement:
- French not required
Ability to commute/relocate:
- Richmond, BC V6V 2L4: reliably commute or plan to relocate before starting work (required)
Experience:
- CSR: 2 years (required)
Work Location: In person
📌 Customer Service Representative (CSR) (Richmond)
🏢 Datrend Systems
📍 Richmond