– Customer Service Representative

Part 1. Company Information

True Grain Bakehouse is an award winning organic craft bakery located in the heart of Downtown Summerland. We're looking for an amazing person to join our small team in a part-time capacity. We're a values-led business. We have distilled our core value down to one word – authenticity. This one word guides us in our goals and action plans, and in everything we do and every decision we make. It is the foundation.

Mission - Our bread is the most amazing, flavorful, safest, most environmentally and economically sustainable hand-crafted bread on the planet. We make and serve our bread to feed our Community.

Vision - Imagine a world where the craftmanship of the Baker, the fragility of our planet, the integrity of the organic farmer, the strength of community and the simplicity of real food are valued & nourished.

Values - Our Core Values define what we stand for. Authenticity is our foundation. Craftmanship, quality, honesty, integrity, trust, balance, hard work, mindfulness, and connection are out secondary values.

Part 2. Job Information

Position Title: Customer Service Representative

Job Category: Customer Service

Skill Level: Intermediate Level.

Qualification: Seeking candidates with strong interpersonal skills who work effectively in a small team. Positive. Passionate. Fast learner. Flexible. Hard worker. Reliable. FoodSafe Level 1 certificate necessary in first month of employment.

Location of Work: 10108 Main St, Summerland, BC

Type of Employment: Part Time

Job Summary: Consistently deliver exceptional customer service while retailing various baked and milled goods and serving the customer. Follow quality assurance, food protected, work safe procedures and inventory rotation practices.

Reports To: Bakery Manager

Hours of work:



This is a part-time role which will fluctuate with the needs of the business. Some weeks, maybe one or two shifts. Other weeks, maybe no shifts. The bakery is currently open Tues - Sat. Shifts would be 9AM - 4:30PM. This role is best suited to someone with a flexible schedule seeking a sociable part-time role working in a small business (mmm...bakery!) and engaging with their community.

Compensation: $ 18.50 per hour

Holidays: 4% vacation pay accrual

Part 3. Duties and Competencies

Duties and Responsibilities:

1. Deliver outstanding customer service in an efficient manner and to ensure an unparalleled bread experience for customers

2. Assist team in day-to-day executions (i.e., opening, closing, stock rotation, cleaning)

3. Provide expert advice on all products we offer, emphasizing the unique qualities of our delicious products and benefits of organic food and “from scratch” preparation

4. Promote and showcase True Grain product; help to drive sales

5. Prepare the sales shelves and consistently maintain optimal product assortment

6. Effectively operate payment processing equipment

7. Efficiently package bakery products as required, answer phone calls and take details of call- ahead orders, take customer complaints

8. Track inventory, contribute to waste reduction and continuous improvement

9. Adhere to the Food Safety procedures and maintain a safe and clean work workplace.

Personal Attributes: Excellent customer service skills, Reliability, Integrity, Strong work ethic.

Other Considerations: Positive multitasking skills, Ability to work as part of a team, Solid active listening skills, Ability to show resilience.

Pay: From $18.50 per hour

Benefits

- Casual dress

Flexible language requirement:
- French not required

Application question(s):
- Please share a little bit about yourself and why you are interested in joining the True Grain team. Thank you

Work Location: In person

📌 Customer Service Representative (Summerland)
🏢 True Grain Bakehouse
📍 Summerland