St. John Council for Ontario (SJCO) is a voluntary agency dedicated to improving the health, safety and quality of life of Canadians through training and community service. We are currently seeking a confident, energetic Customer Service Representative to join our Kingston location.

Responsibilities:

- Handle inbound and outbound customer calls in a professional and courteous manner
- Provide accurate and timely information to customers regarding products, services, and order status
- Resolve customer complaints or issues by investigating problems, developing solutions, and making recommendations to management
- Maintain customer records by updating account information and documenting interactions
- Follow communication procedures, guidelines, and policies to ensure customer satisfaction
- Analyze customer needs and recommend appropriate products or services
- Reconcile payment information appropriately and maintain accurate records in Microsoft 365 database.

Requirements: -Minimum 3 years of office administration/customer service experience





- Strong phone handling skills and active listening skills
- Excellent communication skills, both verbal and written
- Ability to multi-task, prioritize, and manage time effectively
- Proficient in using computer systems and software applications specifically, Microsoft Office D365 software
- Ability to analyze customer needs and recommend appropriate solutions

OTHER: -The successful candidate will be required to work on-site; this is not a remote position The above duties reflect the general details considered necessary to complete the job and are not a detailed description of all the work requirements that might be inherent in the job.

Pay: Up to $46,000.00 per year

Perks

- Casual dress
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Work Location: In person

📌 Customer Service Representative (Kingston)
🏢 St. John Ambulance / Northern Ontario Heritage Fund
📍 Kingston