Lead customer communication efforts at Neptune Technology Group in Mississauga, ON. As the Senior Manager, you will shape and oversee a robust support organization focused on customer satisfaction. In this full time role, you will guide a team responsible for appointment scheduling, multi-channel support, and field coordination.

With over 7 years of experience in customer support and a strong focus on process improvement, you will drive success in handling inquiries efficiently. Your leadership will ensure that customer issues are meticulously resolved and prevent premature ticket closures. Key Responsibilities:

- Lead appointment booking and customer scheduling processes
- Own and manage multi-channel support for various inquiries




- Direct T1/T2 escalation processes for technical issues
- Oversee public education initiatives for installation projects
- Coordinate field support to resolve customer challenges Requirements:
- Bachelor’s degree or equivalent experience
- 7+ years in customer support, 3+ years in management
- Experience with utilities, telecom, or field services
- Skills in CRM and support workflow design
- Strong communication skills in high-pressure situations Transform customer support into a systematic process with your expertise in management and service orientation.

📌 Customer Support Manager at Neptune Technology (Mississauga)
🏢 Data Innovations
📍 Mississauga