Dental Receptionist / Treatment Coordinator

Northern Lights Dental Clinic – Greater Sudbury, ON

Job Type: Full time, Permanent

Pay: Competitive Compensation based on experience

Experience: 3+ years of dental office experience

Benefits: Health Spending Account & dental benefits

Parking: On-site parking

About Northern Lights Dental Clinic

Northern Lights Dental Clinic is a family-focused dental practice in Greater Sudbury committed to providing exceptional dental care in a welcoming, professional, and comfortable environment.We are looking for an experienced, friendly, and organized Dental Receptionist / Treatment Coordinator to join our team on a full-time, permanent basis.The successful candidate will be an important part of our front-office team, helping patients have a positive experience from their first phone call through treatment completion.

Responsibilities Reception & Front Office

- Welcome patients in a friendly, professional, and compassionate manner.
- Answer incoming telephone calls and respond to patient inquiries.
- Schedule, confirm, and coordinate patient appointments.
- Manage the daily appointment schedule efficiently.
- Handle patient check-in and check-out.
- Process payments and provide receipts.
- Assist with dental insurance claims, predeterminations, and insurance inquiries.
- Maintain accurate and confidential patient records.
- Manage recalls and follow up with patients as required.
- Communicate effectively with dentists, hygienists, dental assistants, and other team members.
- Maintaining patient confidentiality and professionalism at all times.
- Supporting the clinical and administrative teams as required

Treatment Coordination





- Present and explain recommended treatment plans to patients in a clear and compassionate manner.
- Help patients understand their recommended dental treatment and treatment sequence.
- Discuss treatment fees, insurance coverage, and available payment options.
- Assist patients with scheduling appointments for recommended treatment.
- Follow up with patients who have outstanding or unscheduled treatment.
- Build trusting relationships with patients and help them feel comfortable with their treatment decisions.
- Coordinate closely with the dentist and clinical team regarding treatment plans.
- Maintain accurate treatment and financial information in the practice management system.
- Provide excellent customer service throughout the patient's treatment journey.

Qualifications

- Minimum 3 years of dental office experience required.
- Previous experience as a dental receptionist, treatment coordinator, or dental administrator is preferred.
- Experience with Dentrix is an asset.
- Strong knowledge of dental terminology and dental office procedures.
- Experience with dental insurance and treatment coordination is an asset.
- Excellent communication and interpersonal skills.
- Strong organizational and time-management abilities.
- Professional, friendly, and approachable personality.
- Strong attention to detail.




- Ability to multitask and work efficiently in a busy dental office.
- Professional, dependable, and punctual
- Positive attitude and strong team mentality.
- Patient-focused attitude and commitment to providing excellent customer service.
- Comfortable discussing treatment costs, insurance coverage, and financial arrangements with patients

What We Offer

- Full-time, permanent position
- Competitive compensation based on experience
- Health Spending Account
- Dental benefits
- On-site parking
- Supportive and friendly family dental practice
- Professional and collaborative team environment
- Opportunity for long-term growth within the practice
- Modern dental office environment
- Dentrix-based practice management system

We are looking for a reliable, experienced, positive, and patient-focused individual who enjoys working with people and being part of a dental team.The ideal candidate will be confident communicating with patients, comfortable discussing treatment plans and financial arrangements, highly organized, and able to keep the front office running smoothly.If you have dental office experience and are looking for a stable, long-term position in a friendly family dental practice, we would love to hear from you.

How to Apply

If you are interested in becoming a long-term member of our team, please submit your resume along with a brief introduction outlining your dental experience to [email protected]

Northern Lights Dental Clinic

Greater Sudbury, Ontario

Expected hours: 35.0 – 40.0 per week

Benefits

- Dental care
- On-site parking

Work Location: In person

📌 Dental Office Receptionist / Treatment Coordinator (Greater Sudbury)
🏢 Northern Lights Dental Clinic
📍 Greater Sudbury