Elevate your career as a CRM Systems Analyst with Grand & Toy, focusing on Dynamics 365 CRM in an 18-month contract. Join a team that blends technology and innovation to optimize business solutions. As a key member of the IT department at Grand & Toy, you will contribute directly to enhancing their Dynamics 365 CRM platform.

This role requires a solid understanding of Sales and Customer Service modules, as well as hands-on experience with Dynamics 365 and its configuration. You will also engage with stakeholders, resolve issues, and support day-to-day operations effectively. Key Responsibilities:

- Analyze business requirements and define solution paths
- Collaborate with IT and business teams for optimal delivery




- Configure Dynamics 365 and create Power Automate flows
- Develop user stories and process flows
- Assist with training materials and system documentation Requirements:
- 5 years of hands-on experience with Dynamics 365 CRM
- Knowledge of Power Platform and SQL Server Management Studio
- Agile work experience and robust problem-solving skills
- Familiarity with B2B e-commerce environments a plus
- Experience in ERP modernization or CRM deployment Utilize your Dynamics 365 expertise to drive meaningful change at Grand & Toy!

📌 Dynamics 365 CRM Systems Analyst (Vaughan)
🏢 Grand u0026 Toy
📍 Vaughan