At JOVACO, we believe that a healthy, stimulating, and flexible work environment is essential to help everyone thrive. That’s why we always put people first. Our priority is to build authentic relationships, foster a friendly atmosphere, and promote our team’s well-being.For over 40 years, we’ve cultivated an employee experience centred on stability and connection, giving our teams the autonomy to work in the way that suits them best – whether fully remote, in the office, or a bit of both.

Our values

Our culture, in their own words Our culture speaks through the people who live it every day. These are the voices behind the experience.Authenticity “What I appreciate most here is that you can be yourself. There are no masks to wear, no games to play. People speak honestly and respectfully.”— Sophie, Functional AnalystReliability “What reassures me is the stability of the environment. Processes are transparent, expectations too, and I know I can count on my colleagues.”— Kevin, Technical Advisor

Authenticity

“At JOVACO, there are no false promises, we don’t overpromise where we shouldn’t!”

— Maxime, Business Development

Reliability

“You can always count on your colleagues, teamwork and collaboration help us overcome any challenge we may face during a project.”

— Patrick, Consultant

Human-centered

“It’s inspiring to work at a company where heart guides actions, and where every person is treated with respect and compassion.”

— Diana, Consultant

Know‑how

“What I especially appreciate is the company’s commitment to our professional development: they give us time to hone our skills, which makes us true experts in our field.”

— Gabrielle, Consultant

Collaboration

« On a beau être souvent à distance, je ne me suis jamais senti seul. Il y a toujours quelqu’un pour brainstormer, donner un coup de main ou juste échanger une idée. »

— Julie, Chargée de projet

Benefits

Working at JOVACO means enjoying all of these benefits. Interested? Apply now! Teamwork in a dynamic and inspiring environment

Exciting challenges that let your creativity shine and offer an evolving career path The option to work at the office, from home,



or a bit of both A vibrant social life thanks to our in‑house Social Club

Group insurance and RRSPs with employer contributions

Wellness and Workspace Allowance

Bright, accessible offices near local amenities — parking included

And even more perks to discover!

ERP Customer Support Advisor – Levels 1 and 2

Permanent

Full-Time

Apply Learn more

About the role

Do you enjoy solving problems and being the person who reassures clients and finds solutions? At JOVACO, you’ll become the first point of contact for clients using our solutions (Microsoft Dynamics 365 Business Central and OMZY, an add-on developed by JOVACO) and will play a key part in their satisfaction and loyalty.

This role is especially suited to ERP consultants or super-users who enjoy understanding business processes, diagnosing practical issues, and finding effective day-to-day solutions. If you’ve previously worked on ERP implementations but now prefer a role closer to end users, focused on problem-solving, client support, and quick improvements rather than long-term projects, this position could be a great fit for you.

Remote position with occasional in-office presence

The role in brief

- Level 1 and 2 support for users of Microsoft Dynamics 365 Business Central and JOVACO OMZY
- A varied role, combining incident resolution, user support, and continuous improvement
- A team that values active listening, collaboration, and the smart use of AI

Your responsibilities

Provide front-line support

- Receive and prioritize client requests based on urgency
- Resolve level 1 and 2 requests in Microsoft Dynamics GP, Dynamics 365 CRM, Dynamics 365 Business Central, and JOVACO OMZY
- Reproduce reported issues and identify likely causes
- Escalate complex cases to level 3, with relevant documentation
- Follow up on cases through to resolution, in keeping with service commitments

Support clients and document knowledge





- Guide users toward best practices, adapting your explanations to their level
- Identify training needs and share them with the relevant teams
- Document your interventions and contribute to the knowledge base
- Take part in the continuous improvement of support processes and tools

Your profile

Education and experience

- DEC in IT or administration, or any other relevant diploma
- Microsoft MB-800 certification (Dynamics 365 Business Central) (an asset)
- 1 to 3 years of experience in user support, customer service, or application support in an ERP environment
- Experience with Microsoft Business Central (a significant asset)
- Good understanding of business processes and accounting concepts (Finance, General Ledger, Accounts Payable, Accounts Receivable, etc.)

What sets you apart

- You communicate with transparency and professionalism, even in complex situations
- You demonstrate active listening, empathy, and patience, even under pressure
- You honour your service commitments and follow up rigorously through to full resolution
- You’re comfortable with AI tools (Copilot) and maintain critical judgment about the results they generate
- You communicate in French and English, depending on the client’s spoken and understood language

What JOVACO offers you

- Comprehensive group insurance, including telemedicine services
- Employee assistance program (EAP)
- Group RRSP with employer contribution
- Flexible work arrangements that support work-life balance
- Opportunities for professional development and continuous learning
- Transparent communication and team engagement through monthly, quarterly, and annual meetings that foster alignment, recognition, and a shared vision
- A collaborative environment where autonomy, innovation, and mutual support are valued
- An accessible, warm team where everyone can make a real impact on the company’s growth

At JOVACO, you’re joining more than a technology company: you’re joining a passionate team built on trust, talent development, and the enjoyment of working together.

Send your application to ac.oc1790607777avoj@1790607777tneme1790607777turce1790607777r1790607777.

Permanent

Full-Time

Learn more Apply

📌 ERP Customer Support Advisor – Levels 1 and 2 (Montreal)
🏢 JOVACO
📍 Montreal