- Respond to incomingphone calls Communicate with Customers
- Arrange appropriate serviceresponse to Customerrequirements as needed
- Schedule Inspection, Serviceand Installation work as requiredbased on customerneed and expectation and previous inspections
- Prepare Customer RequestedQuotes, Inspection Quotations and Inspection files and work orders
- Review Inspections after completion and prepare inspection certificates and repair estimates
- Quote parts and service as per pricingPolicy
- Arrange Materials and Services from Suppliers as needed to meet inspection, service and repair work schedule and customer orders
- Review Tenders, determinerequirements, prepare and submit quotations to meet tender deadline
- Basic Structural and mechanical analysis/ design
- Basic CAD drawingpreparation
- Filing of job files when completed
- Shipping and receivingCourier Packages
- Identify and recommend ways to continuously improve methods, procedures, costs, revenues
- Participate in rotationof afterhours CustomerService break down repair’s response. (involves responding to the occasional Urgent calls from Answering service and arranging service response)
- Other tasks as assigned from time to time.
Skills and Experience
- Positive telephone/ e-mailcommunication skills
- Ability to organizeand manage severaltasks simultaneously
- Basic math skills
- Computer skills- Good basic working knowledge of Microsoft Word, Excel, Mailings, Outlook, Scanning, Web Searching, basic computer troubleshooting skills and an ability to learn skills in above via self-teaching as needed
- An understanding of mechanical devicesrelated material handling equipment and electrical concepts/ circuit interpretation
- Knowledge of suppliers of parts and services as it relates to material handling equipment
- CAD Experience (preferred)
- An understanding of continuous improvement techniques and qualitysystems
Education/Training
- Grade 12 minimum
- Technical College course would be beneficial preferably mechanical or electrical engineering technologist
- External Advanced trainingin Word, Excelwould be beneficial
- External Project management courses would be beneficial