- Location: District of Saanich, British Columbia / On-Site Field Deployment
- Position Type: Fixed-Term Contract to the end of 2028, with potential for extension and career growth pathways
- Hours of Work 40 hours/week
- Base Salary & Allowance: $75,000 annual base + $800/month vehicle allowance
- Travel Support: Gas card provided for work-related travel
- Production Incentive: Piece-rate bonus earned starting at 5 units above baseline pace
- Target Total Compensation: $94,000+ per year inclusive of base, vehicle allowance, and production bonuses
- Reports To: Project Manager / Director

ABOUT US At KTI Utility Services Inc. (KUS), we foster a culture of excellence, innovation, and safety. As a leading utility service provider committed to delivering exceptional services across Canada, we value our people and provide a supportive, dynamic, and rewarding work environment. Join our growing team and help us drive operational success!

POSITION OVERVIEW

Under the direction of the Project Manager, the Field Operations Lead will oversee autonomous field execution, direct installations, and support field technicians. Acting as the primary bridge between management and field operations, this role empowers you to lead projects independently, handle complex troubleshooting, and ensure the highest standards of quality assurance and safety compliance. We utilize modern digital workflows and mobile tools to streamline daily execution.

KEY RESPONSIBILITIES

Autonomous Field Execution & Technical Support

- Lead assigned appointments and install water meters, radios, and associated appurtenances at a target pace of 18 installs per day
- Provide expert technical support and guidance to field installers handling complex plumbing or hard-to-complete installations

Team Leadership & Mentorship

- Hire, onboard, develop,



and manage a high-performing team of field installers to complete radio and meter deployment
- Facilitate hands-on training for meter installers, ensuring operational consistency and safety standards
- Foster an empowering, team-oriented team culture that encourages autonomous problem-solving

Quality Assurance, Digital Workflow & Operations

- Administer Field Quality Assurance and oversee warranty resolutions
- Investigate and document any leaks or claims, implementing proactive corrective measures around workmanship
- Leverage modern handheld devices, digital workflows, and software to capture installation data and track inventory
- Provide valuable field input to the Project Manager for updating project plans and schedules

Customer Relations & Safety Compliance

- Act as a professional point of contact for customer inquiries, resolving service concerns effectively in the field
- Strictly follow and champion safety requirements, conducting regular toolbox talks and safety reviews
- Execute mandatory monthly, quarterly, and yearly site inspections (storage, fire equipment, drills, etc.)
- Perform any other operational duties assigned by management

QUALIFICATIONS

- High school diploma is required; a technical diploma, trade certification (plumbing, HVAC, electrical), or equivalent combination of education and hands-on field experience
- Three years of hands-on installation or technical field experience; Water meter installation experience is preferred,



but strong backgrounds in plumbing, HVAC, electrical, or security/alarm trades are welcome (comprehensive, paid training on specialized meter technology is fully provided)
- Experience leading, supervising, or managing field installers, service crews, or skilled tradespeople is preferred
- Comfortable using mobile handheld devices, digital field workflows, and basic office tools (Word, Outlook)
- Strong interpersonal and troubleshooting skills, with the ability to resolve complex technical installation challenges and communicate effectively with clients and management
- Ability to manage tight project deadlines, operate autonomously in outdoor field environments, and lead by example while maintaining rigorous safety and quality standards
- Valid driver’s license and reliable mode of transportation
- Criminal Background Check

Pay: $75,000.00-$94,000.00 per year

Benefits

- Commuter benefits

Application question(s):
- Do you possess a valid driver’s license, a clean driving record, and access to a reliable personal vehicle suitable for daily field installation work?
- Are you comfortable working outdoors in varying weather conditions and meeting a production target pace of 18 completed water meter/radio installations per day?
- Do you have direct hands-on experience with water meter installation and deployment?
- Do you have experience in a supervisory, leadership, or management role guiding field installers, service crews, or tradespeople?
- Are you comfortable utilizing mobile handheld devices, field software, and core office tools (such as Microsoft Word and Outlook)?
- Do you have a total of three years of hands-on technical experience in a transferable trade such as plumbing, HVAC, electrical, or security/alarm systems?

Work Location: In person

📌 Field Operations Lead (Saanich)
🏢 KTI (Canada)
📍 Saanich