Maple Villa is an independent 93-bed licensed long-term care home located in Burlington, Ontario. Maple Villa is fully accredited by Accreditation Canada and has been providing quality resident and family-focused care since 1971. We continually strive to make a difference, to provide Person and Family-centered care and provide services where safety is a priority.

Our interdisciplinary team are committed about the care for our residents, staff, families and volunteers and are consistently reflecting on practices and areas of improvement to provide exceptional, individualized, culturally competent care to our residents and maintain a strong and dedicated health care team.

We are opening a new Home in January 2027 that will support 256 residents in our community! The new Maple Villa is located on Palladium Way in north Burlington.

Position Summary

Reporting to the Food and Nutrition Manager, the Food Service Supervisor coordinates and supervises the daily operations of Food Services, including food preparation, staff supervision, inventory, and enforcing safety and sanitation standards under the Manager’s direction. The incumbent will ensure that continuous quality improvement outcomes approved for the Home are met or exceeded, and demonstrate dedication to professional values and the mission, vision and values of the Home. Implements a culture focusing on resident and team member experience where we embrace “Better Living” by creating communities where ALL residents, families and staff thrive.

Core Competencies

· Accountability/Dependability

· Adaptability/Flexibility

· Communication

· Compassionate

· Commitment to Health & Safety

· Continuous Improvement

· Conflict Management

· Customer Service

· Cooperation

· Cultural Sensitivity

· Decision Making

· Economical

· Human Resource Management

· Integrity

· Innovative

· Leadership

· Negotiation

· Ownership

· Computer Literacy/IT Proficiency

· Planning and Organizing

· Problem Solving

· Resource and Fiscal Management

· Results Orientation/Initiative

· Strategic Thinking

· Teamwork

· Technical Credibility

· Accuracy/Attention to Detail

· Analytical Thinking

· Risk Management

Qualifications

· Current Membership in the Canadian Society of Nutrition Management (CSNM).

· Education in Nutrition, Dietetics and/or Food and Nutrition Management.

· Experience working in long-term care dietary departments with a strong background in quantity food production, food service operations, clinical nutrition, Meal Suite, menu planning, ordering, procurement and staff supervision.

· General knowledge of nutrition and a basic understanding of therapeutic diets to support resident-specific dietary needs.

· Proven leadership abilities with experience in supervising staff and managing labour relations effectively.

· Thorough knowledge of:

Health and safety protocols

Infection prevention and control standards

Safe food handling and sanitation practices in healthcare settings.

Familiarity with relevant legislation, including:

Fixing Long-Term Care Homes Act, 2021 and Ontario Regulation 246/22

Occupational Health and Safety Act

Employment Standards Act

Human Rights Code and other applicable labour laws.

· One year in this role to reach competency

Hours of Work

- Available 7 days per week




- Flexible hours

Main Duties and Responsibilities

· Communication & Reporting

Maintains regular communication with the Food & Nutrition Manager to report concerns, share updates, and support departmental alignment.

· Departmental Leadership

Provides hands-on leadership to ensure high-quality nutritional care and a resident-centered approach to meal service, fostering a solutions-focused environment.

· Staff Supervision & Development

Assists in supervising dietary staff, including training, coaching, and performance evaluation to promote team engagement and professional growth.

· Education & Training Collaboration

Partners with the Food & Nutrition Manager to develop and update dietary education materials and in-service programs; facilitates training for dietary and interdisciplinary staff.

· Daily Operations Oversight

Conducts daily inspections of kitchen and serveries to proactively identify and resolve operational issues, ensuring cleanliness, safety, and compliance.

· Meal Preparation & Service Supervision

Oversees the preparation and delivery of all meals and nourishments, ensuring consistency, quality, and adherence to dietary standards.

· Inventory & Procurement Management

Manages ordering and inventory of food, supplies, and equipment to maintain adequate stock levels and support uninterrupted service.

· Clinical Documentation & Assessments

Ensures resident profiles are accurate and up to date, including timely updates of Registered Dietitian (RD) reports and clinical assessments.

· Menu Planning & Customization

Coordinates bi-annual seasonal menu changes, daily menu adjustments, and special event menus to reflect resident preferences and nutritional needs. Collaborates with FNM for this process

· Production Monitoring

Monitors food production levels, adjusting for shortages or excess to minimize waste and ensure effective resource use.

· Compliance & Quality Control

Verifies completion of temperature logs, preventative maintenance, chemical (PPM) logs, and daily cleaning schedules to uphold safety and sanitation standards.

· Audit & Standards Enforcement

Performs regular audits of meal service and kitchen operations to ensure duties are completed and standards are consistently met.

· Resident Engagement

Participates in Resident Food Committee meetings to gather feedback, address concerns, and enhance the dining experience.

· Promotes wellness as a concept of living

· Must ensure compliance with the provisions of the Occupational Health and Safety Act

· Protects own health and health of others by adopting safe work practices, reporting unsafe conditions immediately and attending all relevant in-services regarding occupational health and safety

· Follows all roles and responsibilities for employees and employers as legislated under the Ontario Occupational Health and Safety Act

· Accountable to develop leadership in others





· Must actively participate in ongoing educational activities

· Champions diversity, equity and inclusion initiatives that create a psychologically safe environment for residents, staff and others

· Participates in the manager on call and weekend on call rotations.

The duties and responsibilities outlined above are representative but not all-inclusive.

Special Demands

Behavioural:

- Participates as a team player and cooperates with other departments
- Must possess patience and tact dealing with resident’s needs, families and dealing with multiple demands at one time
- Must be organized and able to set priorities
- Must have a genuine interest in the care of the elderly and vulnerable adults

Ethical:

· Practices in a professional manner

· Commits to fostering an inclusive and welcoming environment

· Values diversity and respects the rights of individuals regardless of background, identity or experience

· Demonstrates honesty and integrity in all work dealings

· Maintains confidentiality

Working Conditions

Physical Effort:

Constant standing and walking

Meeting resident needs throughout the Home

Pushing, turning, stooping, bending, reaching and lifting

Assisting throughout the kitchen

Working with equipment

Putting supplies and food stock away

Finger/hand dexterity

Using equipment and aides

Sensory:

Visual and hearing acuity

Detecting changes in residents’ conditions

Smell

Detecting odours in environment

Reading

Reports, memos, charting, minutes, manuals

Listening

Verbal reports, instructions

Resident communication, conferring with staff

Writing/Concentration

Policies/procedures, Statistics/findings,

Reports, charting, letters, constant interruptions

Mental Stress:

Peacekeeping role

With residents, families and interdisciplinary team members

Unpredictability of events

Crisis intervention

Expectations

Meeting daily workload within allotted time

Public relations

Community students, residents and families

Occupational Risks:

Exposure to chemicals, infections The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Posting & Recruitment Disclosure

This is a new position within Maple Villa Long-Term Care Centre.

Maple Villa LTCC may use artificial intelligence (AI) tools to support certain aspects of the recruitment process. AI does not make hiring decisions on behalf of Maple Villa. All hiring decisions are reviewed and made by members of our team.

Maple Villa Long Term Care Center is an equal opportunity employer and accommodations are available upon request for applicants with disabilities throughout the recruitment process. Should you require an accommodation, please let us know.

Job Type: Full-time

Pay: $61,987.00-$67,096.72 per year

Application question(s)

- Do you currently hold an active membership with the Canadian Society of Nutrition Management (CSNM)
- Do you have experience working in a Long-Term Care Dietary department?
- Do you have strong knowledge of safe food handling and sanitation practices in healthcare settings?

Work Location: In person

📌 Food Services Supervisor (Burlington)
🏢 Maple Villa Long Term Care Centre
📍 Burlington