Organizational Unit
University of Victoria -> Student Affairs -> Residence Services
Location
University of Victoria - Victoria, BC V8W 2Y2 CA (Primary)
Posting Close Date
8 October 2026
Please note that positions will close at 4 p.m. on the closing date.
Salary Grade
Additional Posting Information
N/A
Hours of Work
Various hours depending on availability
Employee Group
Casual
of Hires Needed
2
Position Number
993607
Category
Administrative and Support Services, Customer Service, Customer Service and Call Center, Hospitality
About this Opportunity The University of Victoria is one of Victoria's largest employers and one of Canada’s best diversity employers. Together we are more than 5,000 dedicated faculty, librarians and staff supporting the University of Victoria’s diverse academic programs, world-class research and commitment to civic engagement.
This is a casual staff position. Hourly rate of pay is $28.86.
- Please note that this position works days, afternoons, evenings, weekends and stats.
Job Summary In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Front Desk Clerk performs a variety of administrative and customer service duties in the Residence Services Main Office. Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Front Desk Clerk provides front-line service to both students and guests, assisting with day to day inquiries, taking payments, and making referrals to appropriate individuals and departments. Reporting to the Manager, Conference and Customer Service, the Front Desk Clerk supports day and evening operations, seven days a week. In addition to providing customer service, the Front Desk Clerk provides administrative support, processes a variety of financial transactions,
and maintains the key inventory for residence buildings.The Front Desk Clerk is knowledgeable about the range of services and activities provided by the various departments within Residence Services, as well as the procedures of the Main Office, and develops and maintains familiarity with general university operations in order to provide service and information to students and guests.
Job Requirements
Skills:
- Proven ability to provide excellent customer service in a fast paced setting on a daily basis
- Strong interpersonal skills
- Demonstrates good judgment, diplomacy, tact and discretion
- Proven ability to pay attention to detail and accurately complete tasks, even during peak periods
- Good written and oral communication skills
- Good organizational and clerical skills
- Ability to work with or without supervision
Specialized Knowledge/Education:
- Demonstrated ability with MS word, excel and database software
- Demonstrated math skills
- High school graduation
Experience:
- One to two years recent cash handling and customer service experience in a hospitality, retail or higher education environment
Territory Acknowledgement: We acknowledge and respect the Lək̓ʷəŋən (Songhees and Xʷsepsəm/Esquimalt) Peoples on whose territory the university stands, and the Lək̓ʷəŋən and WSÁNEĆ Peoples whose historical relationships with the land continue to this day. Equity Statement: UVic is committed to upholding the values of equity, diversity, inclusion and human rights in our living, learning and work environments. In pursuit of our values, we seek members who are eager to actively participate in that shared responsibility. We actively encourage applications from members of historically and systemically marginalized groups.
Read our full equity statement here: www.uvic.ca/equitystatement.
Accessibility Statement: If you anticipate needing accommodations for any part of the application and hiring process contact:
[email protected] Any personal information provided will be maintained in confidence.
📌 Front Desk Clerk - (993607.8) (Victoria)
🏢 University of Victoria
📍 Victoria