About the City of St. Albert

Working at the City of St. Albert means joining a dedicated team that aims to deliver outstanding service to our vibrant community. We pride ourselves on employing a diverse group of employees who each bring unique skills and contribute to delivering exceptional services to our residents. We value collaboration, accountability, respect, and enjoyment in our work each day.

Job Details The City of St. Albert is recruiting 4 individuals to join our Community Services department as Front of House Assistants with the Arden Theatre. The Arden Theatre welcomes more than 65,000 patrons to over 150 events annually.

Reporting to Patron and Venue Services Coordinator, this position will be responsible for overseeing all public areas of the theatre, providing professional customer service, and acting as representatives of the theatre and the City for performances or events.

Responsibilities

- Acting as the designated event Front of House ensuring the comfort and safety of our patrons and clients and providing leadership to our volunteers.
- Acting as the Concession and Bar Staff Lead responsible for all aspects of retail and complementary merchandise, concession services and providing leadership to our volunteers.
- Acting as the Box Office Lead responsible for independent operation of box office ticketing and information services.
- This position also contributes to administrative duties and processes.

Qualifications

- Completion of a High School Diploma.
- Post-secondary education in an Arts and Cultural Management Program would be an asset.
- Must have or obtain First Aid/CPR and ProServe certification.
- Solid customer service skills and prior experience working with the public.
- Experience working in a theatre or arts environment is beneficial.




- Previous experience with ticketing systems and/or POS systems would be an asset.
- Proficiency using the Microsoft Office Suite.
- Volunteer management experience would be beneficial.
- Ability to lift up to approximately 35 lbs.
- Equivalent combinations of experience and education may be considered.

Hours of Work

- The number of shifts can vary depending on the number of performances and events each month. The range is on average 4 – 30 hours per month.
- The majority of shifts are evenings and weekends, but there are occasional daytime shifts, so a flexible schedule is key.

Compensation

- The wage ranges from $22.08 - $26.88 per hour based on qualifications and experience.
- Candidates not meeting the full qualifications may be considered for a development opportunity at a lower classification and salary.

Application Information

- If you are interested in this opportunity, please submit a cover letter and resume via our City of St. Albert employment opportunities site stalbert.ca/employment. Applications will only be accepted to 10:00 p.m. (Mountain Time Zone) on closing date.
- This competition may be used to fill future vacancies, at the same or lower classification level.

Closing Statement We thank all applicants for their interest and effort in applying. Only candidates selected for interviews will be contacted.

The City of St. Albert is committed to creating and fostering a diverse workforce where all are welcome and we find a common purpose and strength in our differences. All qualified candidates are encouraged to apply, including those from members of groups that are historically or continue to be underrepresented.

We respectfully acknowledge that we are on Treaty 6 territory, traditional lands of First Nations and Métis peoples. As treaty People, Indigenous and non-Indigenous, we share the responsibility for stewardship of this beautiful land.

📌 Front of House Assistant (St. Albert)
🏢 City of St. Albert
📍 St. Albert