Who We Are:

Outliers Mining Solutions is a globally recognized consultancy specializing in mine operations optimization. Our team brings deep operational experience and practical expertise to help mining operations achieve measurable improvements in productivity, efficiency, and performance.

Behind every strong global customer relationship is a transparent strategy for creating value, creating trust, and building opportunities across the organization. Outliers Mining Solutions works closely with mining organizations around the world to understand their priorities, strengthen strategic relationships, and create sustainable value across complex operations.

We are excited to offer an opportunity for a Global Key Account Manager to join our team and become a trusted partner to key clients, coordinating relationships, insights, and opportunities across regions.

About This Role:

The Global Key Account Manager is responsible for coordinating Outliers Mining Solutions’ commercial relationship with selected global mining organizations across regions, business units, and mine sites.

Working closely with Regional Directors, Practitioners, and other client-facing team members, the Global Key Account Manager co-creates and coordinates the strategy for each assigned global account, bringing together local knowledge, corporate relationships, commercial opportunities, and Outliers’ capabilities.

Regional teams retain ownership of mine-site relationships and local opportunities. The Global Key Account Manager supports those teams through account intelligence, broader customer relationships, opportunity support, and coordination across the global account.

The objective is to deepen strategic relationships, increase the value Outliers delivers to key customers, and create sustainable growth across the account.

Key Responsibilities:

Global Account Strategy & Coordination

- Maintain a current global account plan that brings together customer priorities, relationships, active engagements, opportunities, risks, and planned actions across regions.




- Coordinate execution of the Key Account Strategy across regions while respecting regional ownership of mine-site relationships and opportunities.
- Create visibility across Outliers so teams understand where the company is engaged, what has been learned, and where opportunities may exist elsewhere within the account.
- Connect regional teams with relevant relationships, knowledge, expertise, and resources that can help them advance opportunities.
- Facilitate regular account reviews to assess progress, identify priorities, and agree on coordinated actions.

Customer Relationships & Value Creation

- Develop a strong understanding of the customer’s business, operations, strategic priorities, organizational structure, pressures, and decision environment.
- Build and maintain corporate and executive-level relationships that complement existing regional and mine-site relationships.
- Help customers explore business problems, implications, priorities, and opportunities before moving toward specific solutions.
- Connect customer challenges to broader operational, financial, and strategic outcomes.
- Bring relevant Outliers expertise and capabilities into customer conversations at the appropriate time.
- Work with regional teams to develop solutions and approaches that create measurable value for the customer.

Commercial Growth & Opportunity Support

- Identify account-level growth opportunities by connecting insights and needs across the customer’s operations.
- Support Regional Directors and Practitioners in developing and advancing opportunities within their regions.
- Monitor account performance, pipeline, revenue, customer engagement, and other agreed key account measures.
- Provide leadership with a clear view of account progress, emerging opportunities, risks, and required actions.

Required Skills and Qualifications:

Skills:





- High personal credibility and integrity. Communicates directly, sets realistic expectations, and follows through on commitments. Builds trust through substance and results rather than salesmanship or promises that cannot be delivered.
- Strategic and systems thinking, with the ability to connect mine-site requirements to broader corporate priorities.
- Collaborative leadership and the ability to influence, coordinate, and support colleagues across regions and functions without direct authority.
- Strong consultative, negotiation, and commercial skills.

Qualifications:

- 10+ years of experience in enterprise sales, strategic account management, consulting, client services, or business development within the mining sector.
- Strong understanding of mining operations and the mining value chain.
- Experience working with large, complex mining organizations operating across multiple sites, regions, and stakeholder groups.
- Understanding of mining technologies and operational systems such as fleet management systems, mine planning, asset health, operational technology, and their associated business value.
- Demonstrated experience developing and executing strategic account plans.
- Experience coordinating multidisciplinary and geographically dispersed teams without direct reporting authority.

Compensation & Employment Conditions Outliers Mining Solutions offers a competitive compensation package designed to support the long-term success and well-being of our team members.

- Salary Range: Based on skills and experience
- Employment Type: Full-time, permanent position
- Benefits: Comprehensive health and benefits package
- Vacation: 4 weeks paid vacation
- Start Date: TBD

Why Work for Outliers? Outliers Mining Solutions is a forward-thinking employer that offers a unique blend of professional growth and personal flexibility. With our innovative operating model, you can achieve your career aspirations while enjoying the freedom of working from home.

While our work-from-home model offers flexibility, only applicants in North America and Australia will be considered for this role.

📌 Global Key Account Manager (Canada)
🏢 Outliers Mining Solutions
📍 Canada